Archived Event

 

Start Date & Time: Thursday, March 19, 2009 08:00
End Date & Time: Thursday, March 19, 2009 08:00

Location:
Rochester Business Alliance - 4th Floor Media Room - LIMITED SEATED
150 State Street, Suite 400, Rochester, NY 14614


Parking is FREE and below the building. You will need a code to exit the building which will be provided to you upon arrival.


COST:
Complimentary for GRQC Members

$25 for Non Members


PLEASE RSVP:
Susan George at the Rochester Business Alliance at 585-256-4614 by Monday, March 16th or E-mail: susan.george@rballiance.com

The Cost of Silence - An Interactive Workshop

About the Program:

Managing the Cost of Silence – An Interactive Workshop

The cost of silence; just the mention of the topic probably sends chills up the spine of the most experienced Quality Professional. Who among us has not had their best laid plans severely derailed by the fact of a crucial conversation a) never taking place b) not taking place effectively or c) not taking place in a timely manner? This workshop will address the measurable as well as immeasurable costs associated with Silence, behaviors as well as cultures and offer explicit steps that can be used to effectively intervene in these seemingly intractable patterns. Workshop participants will get the opportunity to practice at least one set of behaviors that remedy the cost of silence

About the Presenter

Jim Mahan, Sr. Partner, Vitalwork, Inc.

Jim Mahan has over 30 years of experience as both a manager and professional coach to developing managers. As a former Vice President of Sales for Frontier Communication in Rochester Jim was instrumental in bringing about a shift in the basic selling approach of that “monopoly minded” organization from transaction and order taking to consultation and opportunity creation. Since the late 1990’s Jim has been a Partner at Vitalwork and is rapidly becoming a recognized expert in Upstate New York on the development of high quality, high performance workplace dialogue skills and behaviors.