Archived Event

 

Start Date & Time: Tuesday, October 13, 2009 08:00
End Date & Time: Tuesday, October 13, 2009 08:00

Location:
Rochester Business Alliance – 3rd Floor – Conference Room # 313, 150 State Street, Rochester, NY 14614

Parking is FREE and adjacent to the building. You will need a code to exit the parking lot which will be provided to you after the presentation.


Complimentary for GRQC Members, $25 for Non Members

Building a Problem Solving Organization

The Program:
Nearly all organizations focus on improving quality and service to their clients and this focus is often reflected in company mission statements and objectives. Unfortunately, merely stating the expectation is often not enough. So how do you move from the statement to the action? How do you begin to instill a culture of continuous improvement to all levels of a large organization? Come and learn how Paychex, Inc. is integrating problem solving and process improvement as an expectation of daily activities throughout their organization.

To be discussed:
Leadership Development and Training Find your Grass Roots Applying Lean Six Sigma in a service/transactional environment Key lessons learned on our continuous journey Leadership Development and Training
Find your Grass Roots
Applying Lean Six Sigma in a service/transactional environment
Key lessons learned on our continuous journey

About the Presenters:
Tom Harris is a Process Improvement Manager with the Human Resource Services division at Paychex with previous tenure as a Paychex management developer. He has 10 years experience as a Lean Six Sigma practitioner with Paychex and the Eastman Kodak company. Tom has received training in the Toyota Production System methods from Shingijutsu Associates, and obtained his LSS Black Belt certification from the Center for Quality and Applied Statistics at RIT.
Sarah Topham is a LSS Black Belt and has been at Paychex for over 12 years. She is currently a Program Analyst responsible for both product analysis within Product Management and facilitating CPI initiatives throughout the organization. Sarah is instrumental in the development of Paychex LSS Green Belt candidates as a coach and mentor.

Susan George at the Rochester Business Alliance at 585-256-4612 by Tuesday, October 6, 2009 or E-mail: Susan.George@rballiance.com