Archived Event

 

Start Date & Time: Thursday, November 19, 2009 08:00
End Date & Time: Thursday, November 19, 2009 08:00

Location:
Rochester Business Alliance – 3rd Floor – Conference Room # 301, 150 State Street, Rochester, NY 14614


Parking is FREE and adjacent to the building. You will need a code to exit the parking lot; it will be provided to you after the presentation.


Starting a Grassroots Quality Network

The Program

Key roles of a LSS Black Belt or Green Belt are to network, mentor and teach others. Learn how a small group of Quality practitioners, with a passion for quality, created an informal quality network that has been instrumental in driving quality improvement at New York State’s largest nonprofit health plan. Also, learn how this network is partnering with Human Resources to provide internal and external quality training and post–training application experiences, to empower the culture and drive operational improvement.

To be discussed:
1. The role quality plays in changing cultural paradigms – changing the culture one employee at a time

2. Introduction of Lean Six Sigma - the importance of creating post-training experiences for participants

3. Applying Lean Six Sigma in a service/transactional environment

4. Key lessons learned on the continuous journey

The Presenters
Jeanne E. Saucke is a LSS Green Belt, certified at Eastman Kodak Company, where she worked as a Process Improvement Analyst. Jeanne has been with Excellus BlueCross BlueShield for four years and is using her LSS skills as a Business Improvement Architect in the Operational Improvement Department. She also is a Co-Lead of the Q-net, the company’s quality network.

Susan M. Hyde is a LSS Black Belt, certified at Eastman Kodak Company, where she worked in various Quality and Supply Chain positions for several years. She has been with Excellus BlueCross BlueShield for two years, began as a Program Management Office Liaison and is currently Quality Lead on the Transformation Business Process Engineering Team and Co-Lead of the Q-net.

COST:
Complimentary for GRQC Members, $25 for Non-Members

Register online or Contact:
Susan George at the Rochester Business Alliance at 585-256-4612 by Thursday, November 12, 2009 or E-mail: Susan.George@rballiance.com