Archived Event

 

Start Date & Time: Tuesday, January 12, 2010 08:00
End Date & Time: Wednesday, January 13, 2010 08:00

Location:
Excellus BlueCross BlueShield, Main Conference Room #243
165 Court St., Rochester, NY 14647

Quality for Leaders - January 12th and 13th

The Program

Learn the secrets that your competitors don’t want you to know!

Performance improvement principles and tools, such as Lean, Six Sigma, and the Malcolm Baldrige National Quality Program are providing leading organizations in all sectors with a competitive advantage by helping to improve all of an organization’s processes, from strategic planning to day to day operations.

Come and find out what leaders in business, education, government, healthcare and not-for-profit need to know about maximizing organizational results…whether they be customer loyalty, workforce excellence, speed, error reduction, growth, or the bottom line.

This seminar will provide you with the insights to create a plan to take your organization to the next level of performance and the leadership tool-kit to make it happen.


The Presenters
Terry Callanan, Carestream Health, Inc
George Hansen, Empire State Advantage
Nancy Plews, Eastman Kodak Company
Darlene Ryan, Unity Health System
Mike Stapleton, Lakeside Health System

PARKING: Parking is available at the Court Street Garage, access to the Excellus building via a 3rd floor skyway. Check in at the Excellus security desk at the top of the escalator on the 3rd floor. For problems or questions on class days, call 585-820-8315.

COST: $150.00 – For GRQC Members in good standing
$225 – For Non-GRQC Members NOTE: 2 for 1 “economic stimulus” package - For each paid registration, a free registration is available for another member of the same organization
Registration fee includes - Morning and afternoon coffee breaks and valuable program materials
Lunch on your own available at the Excellus cafeteria

PAYMENT: We accept payment by credit card – Visa or MasterCard only. If you wish to pay by check, please make it payable to GRQC prior to the seminar.

PLEASE RSVP: Register online at www.grqc.org or call Susan George at the Rochester Business Alliance at 585-256-4612 by Tuesday, January 5, 2010 or e-mail susan.george@rballiance.com