Archived Event

 

Start Date & Time: Thursday, May 27, 2010 08:00
End Date & Time: Thursday, May 27, 2010 08:00

Location:
Rochester Business Alliance – 4th Floor – Media Room
150 State Street
Rochester, NY 14614
Parking is FREE and adjacent to the building. You will need a code to exit the parking lot which will be provided to you after the presentation.


Raving Fans by Ken Blanchard and Sheldon Bowles

About the Book Club

Come and share in the discussion about the book "Raving Fans," by Ken Blanchard and Sheldon Bowles. While published 17 years ago, the message is just as important (or even more so) today. Having satisfied customers is not good enough in order to sustain a growing and healthy organization. You need to have Raving Fans. Three magic secrets are revealed in this parable. They apply to organizations in every sector (not-for profit, business, healthcare, education, and government).

You do not have to read the book in advance, although you could do so in one short sitting. Either way, come for a stimulating discussion on the topic and take back a new perspective and actions on how to create Raving Fans in your organization.

The Presenter:

Terry Callanan is the Customer Experience Manager and Six Sigma Champion at Carestream Health, Inc.

COST:
Complimentary for GRQC Members, $25 for Non Members

REGISTER ONLINE OR RSVP:
Susan George at the Rochester Business Alliance at 585-256-4612 by Thursday, May 20, 2010 or E-mail: Susan.George@rballiance.com