GRQC Presents 2020 Performance Excellence Awards


October 7, 2020





Rochester Regional Health, L3Harris Technologies, UR Medicine, and Hillside Family of Agencies led the way with Gold and Silver awards at the Greater Rochester Quality Council’s 14th Annual Showcase and Performance Excellence Awards. GRQC, a Greater Rochester Chamber of Commerce affiliate, recognizes and celebrates the achievements of high-performing organizations.


The 2020 Greater Rochester Quality Council Performance Excellence Award recipients are:




Gold Award

  • Rochester Regional Health, Newark Wayne Community Hospital - Reducing Falls Through Hourly Rounding

  • Rochester Regional Health, Primary Care Specialty & Ambulatory Institute - Adopting Point of Care Lead Screening


Silver Award

  • Rochester Regional Health - Making Better Decisions by Implementing Changes that Stick: Utilization of Creative Decision Making Models

  • UR Medicine - Pursuing Excellence Initiative


Bronze Award

  • Rochester Regional Health, Long Term Acute Care - A CAUTI Reduction Initiative for DURable Success




Gold Award

  • L3Harris Technologies, Tactical Communications - Fulfillment Improvement


Silver Award

  • Hillside Family of Agencies - Children’s Health Homes:  Outreach Policy and Procedure

  • Rochester Regional Health, Enterprise Program Management Office - Leveraging Process Improvement for System-Wide Sustainability

  • Rochester Regional Health, Performance Improvement, Quality and Safety Institute - SafeConnect Root Cause Analysis Process Optimization

  • UR Medicine, Highland Hospital - Let’s Talk: Reducing Length of Stay by Increasing Face-to-Face Communication


Bronze Award

  • Hillside Family of Agencies - Foster Care Risk Screen Completion Project

  • Huther Doyle Memorial Institute - Influencing Nutritious Food Choices

  • Rochester Regional Health, Newark Wayne Community Hospital - Reducing Unit Acquired Pressure Injuries in the Intensive Care Unit

  • UR Medicine, Golisano Children’s Hospital - Wireless Temperature Monitoring Quality Improvement

  • UR Medicine, Pediatric Emergency Department - Improving Patient Flow and Decreasing Patient Length of Stay Through Implementation of a Fast Track


Pathfinder Award

  • Children’s Institute - Primary Project 




Bronze Award

  • Gorbel - Strategic Planning and Customer Service Excellence

  • Hillside Family of Agencies - Family Satisfaction - Problem Handling

  • UR Medicine, Strong Memorial Hospital - Deaf Patient and Family Advisory Council


Click below to view the 2020 Showcase video, featuring these organizations telling about their projects.