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GRQC Announces 2020 Performance Excellence Awards Finalists

GRQC Announces Performance Excellence Awards Finalists

Recognizing High-Performing Organizations in the Rochester Region


ROCHESTER, NY (August 20, 2020) Greater Rochester Quality Council, a Greater Rochester Chamber of Commerce affiliate, announced 19 finalists for the 2020 GRQC Performance Excellence Awards. Through the award program, GRQC seeks to discover, recognize, and learn from high-performing organizations in the Greater Rochester area.


The following award finalists, representing business, public benefit corporations, and healthcare, were selected for their applications in three categories:


Operations Excellence

  • RRH Long Term Care Division - Making Better Decisions by Implementing Changes That Stick

  • RRH Acute Care Division - Reducing CAUTI and Catheters Utilization in the Hospital

  • RRH Newark Wayne Community Hospital - Preventing Falls Through Hourly Rounding

  • RRH PCASI - Adopting Point of Care Test Lead Screening in a Primary Care Setting

  • University of Rochester Medical Center - Pursuing Excellence Initiative

Customer Excellence

  • Gorbel - Strategic Planning and Customer Service Excellence

  • Hillside Children's Center - Family Satisfaction Problem Handling

  • URMC Strong Memorial Hospital - Deaf Patient and Family Advisory Council

Team Excellence

  • Children's Institute – Primary Project

  • L3Harris Technologies - Fulfillment Improvement at L3Harris

  • Hillside Children’s Center - Foster Care Risk Screen Process

  • Hillside Children's Center - Children's Health Home Outreach Policy and Procedure

  • Huther Doyle Memorial Institute, Inc. - Huther's Helping Hands Food Pantry Selection Process

  • RRH Newark Wayne Community Hospital - Reduction of Pressure Ulcer in the ICU

  • RRH Quality and Safety Institute - SafeConnect RCA Optimization

  • URMC Golisano Children's Hospital - Automating Temperature Monitoring in Medical Equipment

  • URMC Pediatric Emergency Department - Improving Patient Flow and Decrease Patient Length of Stay

  • URMC Highland Hospital - W7 Pursuing Excellence Initiative

  • RRH Enterprise Program Management Office - Leveraging Process Improvement for System-Wide Sustainability

Award winners will be revealed the evening of October 9,2023, at the 16th Annual GRQC Showcase and Awards Ceremony. Click here for event details and ticket information.


About Greater Rochester Quality Council (GRQC)


Greater Rochester Quality Council, an affiliate of the Greate Rochester Chamber of Commerce, is a collaborative member-based network of organizations and individuals committed to performance excellence in products, services, and processes. Members of GRQC include leaders and professionals from business, health care, education, non-profit, and government. GRQC programs and events feature experts on quality principles and practices to improve results and strengthen outcomes. Learn more about GRQC by visiting or connect on LinkedIn.

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