Promoting performance excellence in businesses and organizations across Greater Rochester.


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View videos from recent GRQC Events

GRQC Day of Quality Celebration

GRQC held its annual Day of Quality Celebration on December 10.  We were excited to have ROCovery Fitness share the story of their Day of Quality project, which focused on improving the process of recruiting, managing and retaining the volunteers who are so critical to their mission.   Yana Khashper, CEO and Co-Founder of ROCovery Fitness, explained about the mission and operations of this unique organization, and Frazier Pruitt and Jason Becker, GRQC Co-Facilitators, shared the details of the project.  Any organization whose work depends on effective management of volunteers will find the processes used in this project applicable to their own operations.


As a bonus, GRQC Day of Quality Coordinator Lori Cohen shared some history of the Day of Quality, which has run annually since 2014, and then highlighted two of last year's projects.  Lynn Hettel, a co-faciliator, shared the Children's Institute's Primary Project Certification project and GRQC Board member Ginger Rinas provided an overview of Huther Doyle's project, Influencing Nutritious Food Choices.  Both of these organizations were recognized as winners at the 2020 Showcase and Performance Excellence Awards!

Thanks to the much-appreciated technical support from Gorbel, Inc. we were able to record the event.  To watch the event video, please click below.  

GRQC Healthcare Forum

With healthcare atop everyone's mind, a crowd of 269 people attended the GRQC Healthcare Forum virtually to hear how our major institutions are responding to the pandemic.  Monroe County Commissioner of Public Health Michael Mendoza headlined a distinguished roster of presenters.  Representing Rochester Regional Health were System Chief Medical Officer Robert Mayo, Chief Nursing Education Officer and Chief Diversity, Equity & Inclusion Officer Deb Stamps, and Chief Physician Enterprise Officer Bridgette Wiefling.  UR Medicine presenters include Chief Medical Officer Michael Apostolakos, Chief Nurse Executive Karen Davis, and Chief Operating Officer Kathy Parrinello.  The presenters stayed past the official ending time of the program, answering questions from attendees.

If you missed the program, or if you would like to hear this important information again, you can click on the links below.  The first link is for the introduction by Dr. Robert Panzer, Chief Quality Officer, URMC, and the second link will allow you to view the entire program, including the discussion.  GRQC thanks the participants and their organizations for making this video available for viewing by our members and friends.

Tailoring Our Upcoming Events to Meet Today's Needs

We are eager for the Finger Lakes region to reopen safely and effectively.  We are 'shifting' our programs to meet the needs of our region through online access and virtual meetings.  We encourage you to stay tuned for upcoming programs and events to help you restart and transform.

Holiday Networking Event

Early January

Need something to look forward to after the holidays are over?  GRQC is planning its annual Holiday Networking Event as a virtual event in early January.  Check back here for details about our virtual take on this always-enjoyable event!

Performance Excellence Forums

We are working on several interesting and informative programs for 1Q 2021.  All will be held on line, of course, and will feature businesses and organizational leaders in our community who are applying quality tools and processes to drive continuous improvement across their operations.  Previous Day of Quality participants and Performance Excellence Award winners will share their stories about how a focus on performance excellence improved their performance.   Whether your organization's mission is focused on improving your bottom line or on changing your community,  hearing these success stories will inspire you along your own journey of excellence!

Rochester Regional Health, L3Harris Technologies, UR Medicine, and Hillside Family of Agencies led the way with Gold and Silver awards at the Greater Rochester Quality Council’s 14th Annual Showcase and Performance Excellence Awards.  


Greater Rochester Chamber of Commerce President and CEO Bob Duffy's welcoming remarks noted GRQC's contributions to Rochester as a community of innovation and performance excellence.  Matt Hurlbutt, President and CEO of Greater Rochester Enterprise, delivered an inspiring talk about GRE's work to bring companies, investment and jobs to Rochester. 


GRQC Presents Performance Excellence Awards at 14th Annual Showcase

Emcee Mark Gruba and GRQC Chair Mike Caceci presented awards to nineteen local organizations in three categories:  Operations Excellence, Team Excellence and Customer Excellence.   Click the button at right  to see the list of award winners and projects.

Attendees watched a video which showed the award winners telling about their projects. Click the button at right to watch the video

GRQC is delighted that 145 people attended this virtual event to recognize and celebrate the achievements of these high performing local organizations!

News About Fall Events and Offerings


GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!


Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  


RIT’s John D. Hromi Center for Quality & Applied Statistics (CQAS)


Lean Six Sigma training starts soon!

RIT has re-opened under strict Covid safety protocols, but we are offering our popular Lean Six Sigma certification programs in a “blended online” format to provide additional safety and flexibility.  This approach delivers high-quality content and keeps you actively engaged with our experienced instructors and other participants in an extended format that is flexible to your schedule.  We keep you on track and keep you involved!  


For more information visit our website or contact Margi Ochs, Director of Business Development, at, or at 585.261.8046 (cell)

Partner Programs and Events

Galleries from recent events


Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion Level Members

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