Rochester Regional Health, L3Harris Technologies, UR Medicine, and Hillside Family of Agencies led the way with Gold and Silver awards at the Greater Rochester Quality Council’s 14th Annual Showcase and Performance Excellence Awards.
Greater Rochester Chamber of Commerce President and CEO Bob Duffy's welcoming remarks noted GRQC's contributions to Rochester as a community of innovation and performance excellence. Matt Hurlbutt, President and CEO of Greater Rochester Enterprise, delivered an inspiring talk about GRE's work to bring companies, investment and jobs to Rochester.
GRQC Presents Performance Excellence Awards at 14th Annual Showcase
Emcee Mark Gruba and GRQC Chair Mike Caceci presented awards to nineteen local organizations in three categories: Operations Excellence, Team Excellence and Customer Excellence. Click the button at right to see the list of award winners and projects.
Attendees watched a video which showed the award winners telling about their projects. Click the button at right to watch the video
GRQC is delighted that 145 people attended this virtual event to recognize and celebrate the achievements of these high performing local organizations!
Join us at upcoming events!
Registration is closed for this sesson.
Tailoring Our Upcoming Events to Meet Today's Needs
We are eager for the Finger Lakes region to reopen safely and effectively. We are 'shifting' our programs to meet the needs of our region through online access and virtual meetings. We encourage you to stay tuned for upcoming programs and events to help you restart and transform.
Week of November 2
Rochester adopted the slogan “Rochester Made Means Quality” in 1907, and the “City of Quality” name still holds true today. Greater Rochester Quality Council (GRQC) has been promoting quality in Monroe County and the eight surrounding counties for 27 years. One of our most important projects for increasing performance excellence in the community has been the annual Day of Quality.
The Day of Quality is a collaborative effort geared toward helping organizations from the five sectors that GRQC serves: business, education, government, healthcare, and not-for-profit. Professionals who are experts in quality techniques volunteer to assist smaller organizations or departments within larger organizations to complete projects that will improve performance. In the six years that GRQC has been conducting Day of Quality projects, it has helped over 46 local organizations with performance improvement projects worth more than $100,000.
During the week of November 2, GRQC’s volunteer experts will work with organizations that want to take advantage of this free assistance to add value by improving a process of their choice. And we’re not letting COVID-19 stand in the way! To protect everyone’s health and safety, GRQC’s experts will interact virtually with each applicant’s performance improvement team.
November 12, 8:00 am - 9:30 am
The acclaimed GRQC Healthcare Forum is going on-line this year. Join us for informative and timely presentations from leaders of the Monroe County Department of Public Health, Rochester Regional Health, and UR Medicine about three areas of learning from the COVID-19 pandemic. These are all important to understanding our experience to date and what we must do going forward.
Monroe County Commissioner of Public Health Michael Mendoza headlines a distinguished roster of presenters. From Rochester Regional Health, we have System Chief Medical Officer Robert Mayo, Chief Nursing Education Officer and Chief Diversity, Equity & Inclusion Officer Deb Stamps, and Chief Physician Enterprise Officer Bridgette Wiefling. Rounding out the presenters will be UR Medicine Chief Medical Officer Michael Apostolakos. A panel discussion will follow the presentations. Click below for details and registration.
Holiday Networking Event
Need something to look forward to after the holidays are over? GRQC is planning to hold its annual Holiday Networking Event as a virtual event in early January. Check back here for details about this always-enjoyable event!
Day of Quality - Virtual Consulting
News about our Fall events
2020 Quality for Leaders Targets Senior Execs
GRQC's acclaimed course, Quality for Leaders, has been redesigned for online delivery, with new material targeted to the needs of Executive Leaders.
Enduring cultures of continuous improvement begin with leaders who set the tone for their organizations and understand that change is a process. Quality for Leaders focuses on the role of leadership in creating a customer-focused improvement culture.
The program consists of the following four webinars, delivered over the course of 11 days (October 12-22):
Role of Leadership in Process Improvement
Voice of the Customer (VOC)
Creating an Action Plan
Come and find out what leaders need to know about maximizing organizational results, whether they are customer loyalty, workforce excellence, error reduction, growth, or the bottom-line.
This unique program is co-sponsored by GRQC, MCC and RIT. Please Click here for program details and registration.
2018 Town of Irondequoit Day of Quality Project
In 2018, one of the Greater Rochester Quality Council’s Day of Quality teams helped the Town of Irondequoit improve its tree removal process. The attached article in the town’s newsletter describes how successful the project was. Town Supervisor David Seeley described how the volunteer team of GRQC experts helped streamline the communication process for informing residents about the status of their requests.
In Mr. Seeley’s words, “For us the best way to measure customer satisfaction in an objective manner is to look at the number of constituents who took the step of reaching out to my office regarding their inquiry. In most cases, this is done not because of the answer they would receive from our tree team, but because there had been a communication breakdown.”
The entire communication process was revamped to reduce the number of times residents needed to check on their tree removal requests. This resulted in higher customer satisfaction and a 54% reduction in complaints concerning tree removal the following year.
Please click here to read the entire article.
Become a GRQC Member
GRQC benefits its members through a wide variety of program activities and membership services, including:
Participation in GRQC Workshops and Programs.
Participation in GRQC’s community projects.
Interaction with leaders and innovators regarding best practices in quality.
Contributing to making the Greater Rochester area a community of excellence.
Opportunities for networking with other organizations on the journey to excellence.
Our Champion Level Members
Partner Programs and Events
RIT’s John D. Hromi Center for Quality & Applied Statistics (CQAS)
Lean Six Sigma training starts soon!
RIT has re-opened under strict Covid safety protocols, but we are offering our popular Lean Six Sigma certification programs in a “blended online” format to provide additional safety and flexibility. This approach delivers high-quality content and keeps you actively engaged with our experienced instructors and other participants in an extended format that is flexible to your schedule. We keep you on track and keep you involved!