top of page

GRQC is your trusted partner on the path to sustained excellence.


GRQC helps area organizations achieve sustained performance excellence by helping their leaders and teams learn and adopt best practices in improvement processes and organizational culture. We offer a broad range of easy-to-access services to meet the needs of all organizations, regardless of size, sector or experience with continuous improvement.


Promoting performance excellence in businesses and organizations across Greater Rochester.


Join us for upcoming events!

2023 Performance Excellence Awards Feature an Unprecedented Three Platinum Award Winners


An enthusiastic crowd of over 220 descended on Locust Hill Country Club on October 11 for the 2023 GRQC Showcase and Performance Excellence Awards.  The attendees expected to network with friends and colleagues, to learn from the projects and organizations highlighted in the exhibit hall, and to enjoy an informative and inspiring keynote address by Mike Della Porta of Butler/Tilll, and they were not disappointed.  What they had not expected was to witness an unprecedented event: the awarding of not one, but three Platinum awards.

Click below to meet this year's finalists

Click below to view photos from this exciting event.

Two applications from UR Medicine and a team from Gorbel won the George K. Hansen Platinum award, which indicates a level of excellence so extraordinary that it is normally awarded only every few years.  When apprised of this news, George responded, "I am very happy to see that we have 18 award recipients this year.  I am especially pleased and proud that three of you have achieved the Platinum level – an award that bears my name: the George K Hansen Award.  We are making strong progress toward our vision:  To see the Greater Rochester community as a nationally recognized showplace for performance excellence." 

The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies. A GRQC review team, including experienced Malcolm Baldrige examiners and past Empire State Advantage and Partners in Performance Excellence examiners, evaluates each application using a simplified version of the Malcolm Baldrige National Quality Award scoring guidelines.  Performance Excellence Awards are presented in three categories: Team Excellence, Organizational Excellence, and Customer Experience.

The 2023 Customer Experience Award recipients are:

  • Rochester Regional Health, Restoring Compassion, Bronze Award

  • University of Rochester Medicine, Golisano Children’s Hospital and Daystar Kids, Gold Award

The 2023 Organization Excellence Award recipients are:

  • SouthCo, Journey of Excellence, Silver Award

  • Paychex, Enterprise Program Office, Gold Award

The 2023 Team Excellence Award recipients are:

  • Finger Lakes Performing Provider System, Community Based Doula Program, Silver Award

  • Forward Leading Independent Provider Association, Integrated Acute Contact Team, Silver Award

  • Paychex, Communication Mining Tool, Silver Award

  • Rochester Regional Health, MRI Department, Turnaround Time Reduction, Silver Award

  • University of Rochester Medicine, Golisano Children’s Hospital, Pediatric Tracheostomy Action Plan, Silver Award

  • Finger Lakes Performing Provider System, Transformational Community Care Coordination (TC3) Program, Gold Award

  • Heritage Christian Services, Reimagining Community Habilitation Services, Gold Award

  • Hillside, Improve Compliance with EMR Security Audit, Gold Award

  • Hillside, Improvement of Program Scorecard Process, Gold Award

  • University of Rochester Medicine, Interdisciplinary Approach to Administer Timely Antibiotics Preventing Complications of Sepsis, Gold Award

  • University of Rochester Medicine, Thompson Health, Sleep Guideline Do-It Group, Gold Award

  • Gorbel®, The Gorbel® Destuff-itTM Implementation Project, Platinum Award

  • University of Rochester Medicine, Improving Lung Cancer Screening Utilization, Platinum Award

  • University of Rochester Medicine, Post-operative Opioid Stewardship Management Project, Platinum Award


 Congratulations to all of this year's award winners!  

Be a Part of GRQC's Mission - Volunteer!

Would you like to partner with GRQC to advance performance excellence in the community without making a long-term commitment?  We have just the thing for you – volunteering to help one of our committees!  GRQC has eight committees that help us achieve our strategic objectives.  These committees are staffed by GRQC Board members and volunteers.  We invite you to visit our new Volunteer Opportunity website page and reach out to any of the committee contacts to lean more or to express your interest.  Volunteer opportunities are open to GRQC members and non-members alike.  We’d love to have you join us!

Day of Quality Teams Share Stories and Celebrate Successes

GRQC is proud to spotlight the incredible efforts of four remarkable Day of Quality nonprofit agency beneficiaries:  Hope Lodge, Just Cause, Villa of Hope, and Willow Domestic Violence Center.  Thanks to GRQC's volunteer quality professional consultants, each organization spent a day with skilled quality facilitators focused on resolving pain points in real continuous process challenges that impact daily operations.  Teams created process maps, analyzed current vs future desired state change, and exceeded 90 goals.  Teams also shared stories about how resolving process challenges improved employee relationships and experiences while increasing their organizational impact on pervasive humanitarian challenges.  Support these organizations' endless efforts to strive for excellence and continuous improvements by visiting their websites to learn more about their work, attending an event, volunteering with their organizations, or getting involved with GRQC

Click below to view photos and video from the 2023 Day of Quality Celebration Gallery.

View presentations and videos from recent
GRQC Performance Excellence Forums


Sensory Analysis and Quality Assessment in Food and Beverage

The food and beverage industry accounts for roughly 5% of US GDP and 10% of total US employment. In such a large sector, how do manufacturers assure the quality of their products when “flavor” is a key component?  In this program, Matt Conyer, CEO and Founding Panter of DraughtLab, a Rochester-based startup company that helps food and beverage produceres improve the taste and quality of their products by offering sensory analysis solutions, discusses how food and beverage manufacturers use sensory science to measure flavor, how it’s different from analytical approaches, and how these programs use professional tasters as measuring instruments.

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

Managing in the Age of Smart Machines

Since the launch of ChatGPT at the end of 2022, interest in – and trepidation about – generative artificial intelligence (AI) has exploded in the business and technology press. In this program, our speaker, Dr. Sean Hansen of RIT, discusses the latest advances in practical AI and their implications for such diverse domains as human resource management, marketing, healthcare delivery, and customer service. He will give particular attention to AI’s implications for quality management through developments such as predictive analytics, process mining, and algorithmic decision support. Sean also explores the ethical considerations confronting leaders as they assess possible applications of these tools in their organizations.

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

Click here to view/download additional resources provided by Dr. Hansen, as well as his contact information

Learn About Partner Programs and Events

Upcoming Belt Programs at RIT in 2024

Yellow Belt and Green Belt certification via an academic (for-credit) pathway are available every semester.  Spring semester begins January 16, summer semester begins May 15 and fall semester begins August 26.


Visit our website at for more information about the academic course and rates, or contact us at or 585-475-6990.

ASQ-Rochester Annual Conference




Wednesday, November 15, 2023, 7:00 am - 4:00 pm

RIT Convention Center, 5257 W Henrietta Rd, Henrietta, NY 14467


Keynote Speaker:  Dr. Joseph A. DeFeo


This year’s conference, the second since 2019, will broaden the focus to the many ways excellence can drive continual quality improvements in the Greater Rochester region

Click here for details and registration.  Deadline is November 1.

GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!

Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  


Find Resources You Can Use On The Job

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion and Advocate Level Members

Contact Us - We'd love to hear from you!

Thanks for submitting!

bottom of page