Promoting performance excellence in businesses and organizations across Greater Rochester.


Join us for upcoming events!

Do More With Less: Statistical Analysis in Process Design & Change Management

Do more with less!  Those working directly or closely with public sector funds are familiar with this phrase. While funding may be cut, reduced, or eliminated, the standards for the work seldom are. In fields with constant belt tightening applying the statistical and analytical approach of Lean Six Sigma to change not only helps maintain financial fidelity, but facilitates participant buy in.


The project presented by Andrew Desantis, Care Manager Supervisor at Hillside, was a silver award winner at the GRQC 2020 Showcase and Performance Excellence Awards.  Andrew will present a project that dealt with program defunding using an analytical approach to re-assign tasks, change policy, and maintain adaptability in the face of further change. Join us on March 10 to examine and discuss the value of statistical analysis to process design and change management in an ever changing field.  Click below for event details and registration.


Would You Let Volunteers Build Airplanes?

Volunteers can be challenging, but they also are the life force of many organizations.  Can quality and safety standards from the Aerospace industry be applied to improve the management and satisfaction of volunteers at your organization?  Join us on March 25 to find out how.


W. Frazier Pruitt will share real examples of how standards from the Aerospace industry influenced the improvements during the 2020 GRQC Day of Quality at ROCovery Fitness. By exploring select aerospace requirements, gaps common to volunteer organizations were identified.   From there scalable and customizable ways to achieve improved volunteer effectiveness and retention were implemented.  Your organization may not be building airplane parts, but the life force of your organization may be stronger if you apply some of these same standards.  Click below for event details and registration.


View videos from recent GRQC Events

Performance Excellence Forum

Childcare centers have walked a fine line during the pandemic.  They have had to ensure the safety of the children in their care, while maintaining the viability of their businesses.  Care-a-lot currently operates seven centers in the Rochester area, and has maintained their operations all through the pandemic.  In this webinar, Director of Programs Shannon Rynkiewicz and Owner David Kolczynski explain the safety protocols that are followed, and how process discipline and a reinforcing company culture have enabled them to do so successfully.  They also present data showing the positive effect of these measures in ensuring the safety of the children in their care.

To download the Powerpoint deck of the presentation, click on the button below.  From the list of event presentations, select the Care-a-lot presentation and click Download.

To view the Zoom recording of the presentation, including the discussion, click the button below

Webinar - Statistical Thinking

So, does it really snow around here like it used to?  The GRQC webinar "Effective Decision Making in the Face of Uncertainty" provided, what else, DATA to reveal the answer to that question, in the context of showing how applying Statistical Thinking can result in better decisions and more appropriate actions.  After explaining and illustrating the prinicples of statistical thinking in Part 1, instructor Terry Callanan showed in Part 2 how the use of a powerful tool, the control chart, can help distinguish common cause from special cause variation, and provided guidance about the best way to react to each.   

If you missed either or both parts of this powerful instructive webinar series, we've got you covered.  To download the presentation deck or watch the zoom videos from Part 1 and Part2, click the appropriate button below.  And keep your fingers crossed that serious snow will remain an academic question until, say, next December or so.

Part 1

Part 2

Rochester Regional Health, L3Harris Technologies, UR Medicine, and Hillside Family of Agencies led the way with Gold and Silver awards at the Greater Rochester Quality Council’s 14th Annual Showcase and Performance Excellence Awards.  


Greater Rochester Chamber of Commerce President and CEO Bob Duffy's welcoming remarks noted GRQC's contributions to Rochester as a community of innovation and performance excellence.  Matt Hurlbutt, President and CEO of Greater Rochester Enterprise, delivered an inspiring talk about GRE's work to bring companies, investment and jobs to Rochester. 


GRQC Presents Performance Excellence Awards at 14th Annual Showcase

Emcee Mark Gruba and GRQC Chair Mike Caceci presented awards to nineteen local organizations in three categories:  Operations Excellence, Team Excellence and Customer Excellence.   Click the button at right  to see the list of award winners and projects.

Attendees watched a video which showed the award winners telling about their projects. Click the button at right to watch the video

GRQC is delighted that 145 people attended this virtual event to recognize and celebrate the achievements of these high performing local organizations!



GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!


Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  

Partner Programs and Events

RIT’s John D. Hromi Center for Quality & Applied Statistics (CQAS)


Lean Six Sigma training starts soon!

RIT has re-opened under strict Covid safety protocols, but we are offering our popular Lean Six Sigma certification programs in a “blended online” format to provide additional safety and flexibility.  This approach delivers high-quality content and keeps you actively engaged with our experienced instructors and other participants in an extended format that is flexible to your schedule.  We keep you on track and keep you involved!  


For more information visit our website or contact Margi Ochs, Director of Business Development, at, or at 585.261.8046 (cell)

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion Level Members

Contact Us - We'd love to hear from you!
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