GRQC Presents 2019 Performance Excellence Awards

Greater Rochester Quality Council, a Greater Rochester Chamber of Commerce affiliate, presented its 13th annual Performance Excellence Awards. GRQC presents the awards to discover, recognize, and help others learn from high-performing organizations. GRQC’s highest honor, the George K. Hansen Exemplar Award, went to Rochester Regional Health for its Optimizing EMR Alerts: Improved Med Administration initiative. The George K. Hansen Exemplar Award is only given when an organization demonstrates exceptional excellence, organizational-wide commitment, and strong dedication to sustained continuous improvement. The 2019 GRQC Performance Excellence Award recipients are: FOR OPERATIONS EXCELLENCE GEORGE K. HANSEN EXEMPLAR AWARD Rochester Regional Health – Optimizing EMR Alerts: Improved Med Administration GOLD JN White: Streamlining Front End Processes Regional Transit Service Rochester Regional Health System – High Five: Achieving CMS 5 Star Quality Measure Improvements (LTC) FOR TEAM EXCELLENCE GOLD Highland Hospital – Point of Use Cleaning in OR Rochester Regional Health System – Managing an Outbreak and Winning the Battle (UMMC) Trillium Health – Rapid Start Antiretrovirals Process Model Xerox Webster - EA Toner Quality Improvement SILVER Harris Corporation, Tactical Communications Business – Voice of the Customer Process Improvements Paychex – Labor Power Cost Reduction Rochester Regional Health System – The CAUTI DeCATHlon URMC Comprehensive Stroke Center at Strong Memorial Hospital BRONZE Highland Hospital – Late Tray Project TLF Graphics – Time Clock Project URMC Pediatric Asthma Team at Golisano Children’s Hospital FOR CUSTOMER EXCELLENCE SILVER Gorbel – Order Fulfillment Excellence: Inquiry to Quote BRONZE Rochester Regional Health System – Real Time Patient Feedback (NWCH) GRQC is a membership organization that teaches leaders across business, health care, education, non-profit, and government sectors to improve organizational performance through training, program presentations, and networking. Visit www.GRQC.org to learn more.

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©2019 by Greater Rochester Quality Council.