Michael Caceci enjoys a diverse, successful career as a business executive and entrepreneur. He is founder and owner of Excellerated Performance, LLC a consulting and professional development services firm based in Pittsford, New York. Mike’s expertise includes sales, management, marketing, business operations, strategic planning, leadership development, lean six sigma and driving change.
During his Xerox corporate career, Mike led sales teams in a highly competitive industry, consistently exceeding revenue and profit targets. He launched national marketing programs, and managed major projects. Mike led the project teams for two Xerox business units that applied for and won a Malcolm Baldrige National Quality Award and Canada’s Award for Excellence. He also deployed lean six sigma to a 500 person business unit and led multiple projects as a Xerox Lean Six Sigma Black Belt.
Through Excellerated Performance, Mike helps clients in business, non-profit, health care and government sectors achieve their specific goals. Services include: strategic planning, business/executive coaching; professional training and development in sales, management, leadership, customer loyalty; and lean six sigma project management. To date, Mike has worked with over forty organizations in Greater Rochester including “Rochester Top 100” firms.
Mike has a BA in psychology and MBA in marketing management. He is part of an international association of consulting, human development and quality professionals. Mike is an adjunct professor at both Nazareth College School of Management and Saint John Fisher College School of Business.
Mike currently serves as Secretary on GRQC’s board. He is also a reviewer and judge for GRQC’s performance excellence award program. Mike is a member of the Small Business Council of Rochester, Rochester Rotary Club, Greater Rochester Chamber of Commerce, and National Human Resources Association Rochester Chapter.
Jim Boyd is an operations and engineering executive specializing in new business startups. Jim is currently Operations Director for Columbia Care, the nation’s largest and most experienced manufacturer and provider of medical marijuana products and services.
Jim has held a variety of management roles in quality, engineering, operations, and research & development, and is recognized for building strong teams that develop robust products and processes. He previously held leadership roles in Kodak's printed electronics and consumer inkjet businesses, and was worldwide quality manager for Kodak's single use camera business.
Jim has a BS in mechanical engineering from MIT and an MS in mechanical engineering with a concentration in operations management from Northwestern University. He is a certified Six Sigma Black Belt Practitioner, a certified New Product Development Professional, and holds 22 patents for his inventions.
Carol Wilke is the Director, Finance & Administration at St. Kateri Parish in Irondequoit - the largest parish in the Diocese of Rochester. She is a Certified Leadership Coach, a Six Sigma Black Belt, a Lean Practitioner, and a Change Agent. She has championed multiple Rapid Cycle projects in the Rochester community and co-chaired the Annual GRQC Showcase and Performance Excellence Awards.
Over the past sixteen years, Carol has served the GRQC organization as secretary, vice chair, chair, and treasurer. Carol is a Rochester native and alumni of St. John Fisher College, BS Management; RIT, MBA Finance; and Leadership Rochester.
Interim Secretary, GRQC
Volunteer, Not-for-Profit Sector
Dick retired in 2015 after 40 years at Eastman Kodak, and is enjoying applying the knowledge gained during his career to serve organizations in the not-for-profit sector as a volunteer. At Kodak, he worked for 20 years as an engineer, team leader and supervisor in new product development and manufacturing, mostly in the Consumer Products and Photofinishing Equipment divisions. In the second half of his career at Kodak, he served as a commercialization manager, leading cross-functional teams in bringing new products to market in several lines of business, including Photofinishing Equipment, Document Imaging and Brand Protection Solutions.
Since retiring, Dick has served as a meeting facilitator with ROC the Future (under the auspices of GRQC), as treasurer of a downtown church, and as an income tax preparer and quality reviewer with the CASH program. In these roles, he has focused on applying business and quality principles to make these organizations more effective and efficient. His work with ROC the Future has earned him (and GRQC) several awards for his contributions to the organization.
Executive Director, GRQC
George Hansen is President of Qualve$t and former Executive Director of the Empire State Advantage: Excellence at Work program. During that time he worked with dozens of organizations in business, education, government and healthcare that are seeking to improve their performance and earn state-wide recognition.
Before that, he spent a 32 year career with the Eastman Kodak Company, retiring as Director and Vice President of Corporate Quality. He has acted as a change agent in a wide variety of organizations seeking to improve quality and performance and served as a Senior Examiner for the Malcolm Baldrige National Quality Award.
George holds a degree in physics and mathematics from the University of Minnesota, an MS degree in optics from the University of Rochester and has completed the Harvard Business School’s Advanced Management Program.
GRQC Board of Directors
Director of Quality and Continuous Improvement, Gorbel, Inc.
Ravi Alluri is the Director of Quality and Continuous Improvement at Gorbel, Inc., leading the long-term continuous improvement roadmap for the company in an effort to further strengthen its position as market leader and improve the lives of its employees and customers.
Ravi has a bachelor’s degree in Mechanical Engineering from India. He then graduated from University of Nebraska Lincoln with a Masters in Manufacturing Systems Engineering with a focus on Financial Engineering.
Prior to his current role he worked at Cummins Inc. for 12 years, working in Manufacturing Engineering, Quality Engineering, Operations and Operations Excellence. He also worked at Corning Inc. in a Business Strategy and Planning Manager role.
Ravi is passionate about continuous improvement of people, processes and products by leveraging and improving engagement of all employees in a organization. He is a trained Six Sigma belt, certified lean practitioner, Human Centered Design (HCD) practitioner and trained in the Shingo Business Excellence model.
Eileen currently works for Paychex as an Enterprise Data Security Project Lead. She worked for Xerox in various roles from 1978 until 2020 with the majority of her time being spent in Corporate Security. Her last role was a Process Controls and Efficiencies Manager in the Xerox Digital experience organization. During her time at Xerox she held various positions including security investigations, project management, and system support. Eileen is green and black belt certified, as well as a certified Master Black Belt. She holds a Master’s Degree in Organizational Management from Robert’s Wesleyan College; and was an adjunct professor in the business department at The College at Brockport.
When the Xerox Corporate Lean Six Sigma (LSS) Office was closed in 2014, she was able to continue her passion of LSS by being part of the grass roots effort to keep LSS alive at Xerox, and was instrumental in forming and maintaining the Xerox LSS Steering Committee. The committee ensured there were training and certification standards across the corporation, and worked together to support cross-organizational training and project coaching initiatives.
In her free-time she enjoys spending time with her family.
Lorynda is the Director of Quality and Risk Management for Hillside Family of Agencies in Rochester, NY. Lorynda has held a variety of positions with Hillside since the early 90’s, including Quality Manager and Privacy Officer. Lorynda has helped lead Hillside through change, most recently assisting to transition Hillside to an electronic medical record. Lorynda is a Lean Six Sigma Certified Green Belt and currently assists in training and mentoring new belts in Hillside’s Lean Six Sigma program.
Dr. Hiloni Bhavsar is a board-certified internal medicine physician working at Rochester General Hospital where currently serves as the Associate Director of Quality & Safety. In her role in Quality & Safety Institute, she works on hospital and health system level projects including improving clinical care processes, reducing variation, applying Lean principles and tools. She teaches the quality and safety curriculum to the incoming residents and also helps to support trainee quality improvement projects. Dr. Bhavsar partners with various parts of the organization and departments in quality assurance, safety assessment, root-cause analyses and process improvement.
Dr. Bhavsar also serves as the Associate Program Director for the Internal Medicine Residency Program and works as a Hospitalist in the division of Internal Medicine. She completed her medical school training at Wright State University in Dayton, Ohio and her residency training at University Hospitals Cleveland Medical Center, Cleveland, Ohio where she also served as Chief Resident.
Hiloni is certified in TeamSTEPPS, Lean Six Sigma for Healthcare and as completed Quality & Safety Educators Academy through the Society of Hospital Medicine & Alliance for Academic Internal Medicine.
Terry is Chief Culture Officer for Carestream Health and is a member of the company’s senior leadership team. He is responsible for enhancing organization performance through employee engagement, talent development, customer focus and continuous improvement. He is a past Chair and Vice-Chair of GRQC. Prior to assuming the Chief Culture Officer role in 2018, Terry served as Chief Quality Officer for Carestream (2011-2018) during which time the Quality Office led the company's customer experience program, built organizational capability through lean and Six Sigma training and certification programs, and drove out waste in business processes. Other responsibilities included oversight of the company's Regulatory Affairs and Quality Systems function and its Environmental Health, Safety and Sustainability function.
Terry has a Ph.D. and M.S. in Statistics from Iowa State University, a B.S. In Statistics (with a biology concentration) from Colorado State University, and a Six Sigma Black Belt from Kodak. He has more than 30 years of experience in driving process improvements at Kodak, Carestream and in the Greater Rochester community. He is a lead trainer for GRQC's Quality for Leaders program, and served as a reviewer for the New York State "Empire State Advantage" Baldrige program. He has presented and published numerous papers through the American Statistical Association and other quality organizations. He is a passionate advocate, trainer and coach in the pursuit of performance excellence through customer focus and quality.
Kiera Champlin-Kuhn is a Registered Nurse with a Masters Degree in Healthcare Quality and Safety from Thomas Jefferson University School of Population Health. She is passionate and committed to transforming healthcare to a safe and seamless experience, avoiding preventable events and costs. She is experienced in quality improvements using, lean six sigma techniques, various process Improvement tools, root cause analysis and TeamSTEPPS communication. She has overseen the Quality of Care for hospitals in several local health systems. She has recently transitioned her skills to outpatient primary care practice. She is currently the Director of Quality, Performance Improvement and Corporate Compliance for Tri County Family Health Program, Inc., a Federal Qualified Health Center in the Finger Lakes with 19 medical providers and five health center sites.
Lori is President of Compass Quality Solutions, a consulting firm providing direction and support to companies on quality management and business process issues. Prior to this, she had many years of quality improvement experience in engineering and leadership positions at Eastman Kodak Company.
Her experience and perspective drive her integrated approach offering clients the best possible guidance for success.
Lori is a member of the American Society for Quality and currently serves as the Secretary of the Rochester section, a member of the Small Business Council and Rochester Professional Consultants Network. As a GRQC member she has been a reviewer for GRQC’s performance excellence awards.
Lori is a Certified Black Belt and an ASQ Certified Quality Engineer, and holds a B.S. degree in Mechanical Engineering from Rochester Institute of Technology.
GRQC Board of Directors
Business Process Improvement Manager, Service Excellence, - Paychex, Inc.
Carolyn Dobie is a Business Process Improvement Manager in Service Excellence with 26 years of Paychex experience. Carolyn is a certified Lean Six Sigma Black Belt. After 22 years of leading development teams in IT, Carolyn brought her creative problem solving skills and process improvement passion to Service Excellence where she delivers business results as a Business Process Improvement Manager, Project Manager and Business Analyst on Paychex’ key initiatives.
Carolyn believes when you stay curious, understand everyone’s challenges in a process, focus on giving people what they need, in the way they need it, when they need it, we can give our customers an outstanding customer experience, our employees a great place to work, and achieve transformational business results.
Kristin has a great mix of people, process and technology experience that has driven her career for over 20 years. She holds a BS in Psychology and a MS in Human Resource Development as well as a Black Belt in Lean Six Sigma. She spent 18 years at Xerox in various roles focused on customer service delivery excellence, global remote service and enjoyed leading teams and developing people.
She is currently Director of the Enterprise Program Management Office at Rochester Regional Health where Project Management, Lean and Change Management methodologies come together to drive value for the organization.
Kristin’s passion is people and is a believer that organizations don’t change, people do. She works hard to drive this passion into everything she does.
Jim Gertner is Director of Workforce Projects and Operations at Monroe Community College’s Economic & Workforce Development Center/Corporate College.
Jim leads the development and direction of the Corporate College Business Services catalog of learning and development courses and workshops targeted for area incumbent workers. In his role, he manages the Corporate College Lean Six Sigma and project management programs that have helped more than 100 companies realize $30 million-plus in savings from completed projects. The program has graduated 98 Black Belts and 72 Green Belts. Jim also directs the operations team at Corporate College and leads new program initiatives.
Prior to joining MCC, Jim was Senior Training Manager at the Paychex Learning and Development Center leading a multi-function team serving the company-wide operations employees. He is a former award-winning newspaper editor and publisher.
Jim is a graduate of St. Bonaventure University with a B.A. in journalism and mass communication.
Melinda is the Director of the Council of Agency Executives (COAE), a membership association of nonprofit agencies and organizations in the Greater Rochester area.
With a vision for our region to be a stronger, more vibrant and caring community, the mission of the COAE is to inform, inspire and support nonprofit executives who strive to lead with excellence.
Melinda began her position with the COAE in 2015 after previously serving in development and marketing positions at several nonprofit organizations. As the sole staff, Melinda is the point-person and connector for members and community leaders. She oversees day-to-day operations, including member programs, articulating issues relevant to improving the quality of life for Rochester area residents, and serving as a resource to members and other community leaders.
In addition to serving on the GRQC Board, Melinda also currently is a Board Member of the Association of Fundraising Professionals, Genesee Valley Chapter, and also the Breast Cancer Coalition of Rochester.
Melinda holds a Certificate in Nonprofit Leadership from St. John Fisher College and received a BA from the University of New Hampshire.
Kathy Grimes is Administrator at The Living Center at The Highlands at Pittsford. Kathy is a Senior/Alumni Examiner for the national Baldrige Performance Excellence Program and serves as a Master Examiner for the American Health Care Association. Kathy holds a B.S. degree in Business Administration from SUNY, Empire State College, is a Licensed Nursing Home Administrator and Certified Aging Services Professional. In addition to Kathy’s service with the Great Rochester Quality Council, Kathy has led corporate teams through several Lean Six Sigma projects in collaboration with the Greater Rochester Nursing Home Quality Consortium.
Leslie Henckler is the Director of Process Services for TriNet, Inc., a Professional Employer Organization (PEO) that provides comprehensive human resource solutions for small and medium size businesses.
Since 2000, Leslie has been driving business process improvement across enterprise-wide value streams in healthcare, manufacturing and business process arenas. Leslie's specialties include Lean Six Sigma MBB, Toyota Production System and a focus on process mining and Robotic Process Automation (RPA) to enable business success.
Prior to joining TriNet, Leslie held positions in operations management, lean six sigma and business process improvement at Kodak, Carestream, Paychex and was the Director of Marketing and a principal consultant for Karyn Ross Consulting. Leslie is a graduate of SUNY Brockport and has an MBA in Operations from St John Fischer College.
In addition to serving on the GRQC board, Leslie serves as treasurer and member of the executive board for the Love and Kindness Project Foundation.
Ana Liss is Acting Executive Director of the County of Monroe Industrial Development Agency (COMIDA) and the Monroe County Industrial Development Corporation (MCIDC), as well as Acting Director of the Monroe County Department of Planning & Development. As such, Ana is facilitating the execution of policies, programs, and activities tied to job creation and business expansion in Monroe County, NY under the leadership of County Executive Adam Bello.
Previously, Ana spent four years as Managing Director of Business Development at Greater Rochester Enterprise, leading impactful business attraction and expansion opportunities throughout the 9-county Finger Lakes region. Prior to that, Ana served as a policy advisor to New York State Governor Andrew M. Cuomo through the Empire State Fellowship program, as a manager of corporate affairs for Cornell University, and as a research associate to the Center for Governmental Research.
Ana holds an MPA from the University of Pennsylvania, a BA in Journalism from the Ithaca College Roy A. Park School of Communications, and a Certificate in Innovation Management and Technology Transfer from the SUNY Empire State College School of Business. Alongside service to GRQC, Ana serves on the boards of TechRochester, the ROC Game Development Association; and, through Monroe County government, sits on the boards of Greater Rochester Enterprise and NextCorps.
Trish started with Excellus Blue Cross Blue Shield in March, 2005, where she designed and implemented the Excellus Enterprise PMO. The Enterprise PMO is a centralized business unit that provides governance and guidance to projects and programs to promote efficiency and quality.
Today Trish is an Executive Director in the Operations Excellence Division, leading the System Business Process optimization department and the IT and Operations Departments of the Lifetime Benefit Solutions. Trish is responsible for the Lean Process Improvement portfolio management, process improvement project governance, mentoring methodology, and training, along with the operational and IT leadership within the Lifetime Benefit Solutions Company.
Trish is a graduate of Central Connecticut State University with a bachelor’s degree in Management Information Systems. She received her master’s degree in Business Administration from Webster University in St. Louis, Missouri. Trish is a certified Project Management Professional and Lean practitioner.
Trish lives in Fairport NY with her husband, son and two daughters. She enjoys spending time with her family, friends and outdoor activities.
Margi Ochs holds a BA degree from Georgetown University and an MBA from University of Rochester. Now at RIT, she teaches Lean Six Sigma courses and assists students to apply and implement their studies through consultation, assessments and workshops to deepen their own knowledge and experience. Margi joined the Center after teaching Marketing and Organizational Leadership courses at both the Simon School of Management at the University of Rochester and the Saunders School of Business at Rochester Institute of Technology. Margi trained as a Lean Six Sigma Master Black Belt at Xerox where she led over 60 projects in the areas of marketing, product development, strategic planning, customer service and manufacturing, totaling over $350M in revenue generation and cost savings.
After completion of her in-program training, Margi carried her LSS expertise into a variety of positions, including Worldwide Vice President, Office Products Launch, Consumables Marketing and Strategy, and Competitive Consumables Market Development. She served as a Lean Six Sigma loaned executive, consulting with over 80 Xerox customers on LSS implementation in their organizations and lead external projects to solve business problems in areas as diverse as supply chain optimization, medical lean process improvement, and product design and launch optimization. She also has extensive experience mentoring other executives who were first-time project sponsors and working with cross functional teams dealing with formation and strategic integration of LSS into business and organizational planning. Margi has spoken at a number of conferences and events on the incorporation of LSS into strategic planning.
Robert Panzer, M.D. is Chief Quality Officer for the University of Rochester Medical Center (URMC) and Strong Memorial Hospital. He is also Associate Vice President for Patient Care Quality and Safety for URMC and Associate Medical Director of Strong Memorial Hospital. In these roles, he is responsible for overseeing and supporting quality, patient safety, and clinical improvement activities.
He is also Professor of Medicine, and of Public Health Sciences at the University of Rochester School of Medicine and Dentistry. In October 2012 he was designated the first Georgia & Thomas Gosnell Professor in Quality and Safety. Based in the General Medicine Division, he practices part-time as a board-certified general internist.
He graduated from Harvard College with a BA degree and from Albany Medical College with a MD degree Magna Cum Laude. He then completed a 3 year Medicine Residency and a 2 year Fellowship in General Internal Medicine at Strong Memorial Hospital, before joining the faculty of the University of Rochester School of Medicine & Dentistry.
Dr. Panzer actively collaborates with national organizations and networks working to improve the state of the art of quality improvement. He was first author of the article “Increasing Demands for Quality Measurement” published in a special edition of JAMA in November 2013.
Nancy is President of NJP Quality Consulting, has served on the GRQC board for many years and was a co-founder of the GRQC Lean Six Sigma Consortium.
Nancy Plews is a former executive from Eastman Kodak where she served in a variety of positions including Vice President and Quality Director which included responsibilities for the Worldwide Lean and Six Sigma Training and Kodak’s Lean Services offering for customers of Kodak.
Nancy is former Chair of the Board of Lakeside Health System in Brockport, New York and served as a Reviewer and Judge for the New York State ‘Empire State Advantage’ Program. Nancy was a 2010 Athena finalist.
Nancy earned degrees from Roberts Wesleyan, Rochester New York and from Loyola University, New Orleans, Louisiana.
Ginger Rinas is the Corporate Compliance Officer and a Quality Manager at Hillside Family of Agencies. She oversees Hillside’s compliance program and facilitates the organization’s accreditation process leading to very successful results. Ms. Rinas is a Lean Six Sigma Black Belt and teaches LSS Green Belt and Yellow Belt classes and mentors candidates through their projects at Hillside. Ms. Rinas has experience with applying funder, state and federal regulations and devising and implementing new pro?cedures, processes and systems across Hillside Family of Agencies. She was a Baldrige Examiner at the regional level in 2016 and 2018 and values quality, integrity, respect and hard work and uses these qualities as the foundation for her own work. Outside of work Ms. Rinas enjoys ballroom dancing, gardening, and running with a goal of running a half-marathon in every state.
Mike Schmidt is Chief of Operations for the Rochester City School District. In this role, Mike oversees the Facilities, Transportation and Food Service operations at 53 district facilities serving 34,000 students. Previously Mike held a variety of leadership roles in several central New York school districts. Mike has a BA degree in Communication Studies/History from SUNY Oswego, an MS degree in Secondary Education/Social Studies from Syracuse University, and a Certificate of Advanced Study from SUNY Cortland.
Jan Schriefer is the Director of Quality Improvement and the Quality Assurance Liaison (QAL) for the Department of Pediatrics at University of Rochester Medical Center and Golisano Children’s Hospital. Jan is an Associate Professor of Pediatrics at the University of Rochester School of Medicine and Dentistry.
Jan is integrally involved in quality assurance efforts, helping to facilitate case reviews, serve on Root Cause Analysis teams, manage the daily event reporting system and better connects QA and QI efforts. She has supported many quality improvement efforts including the community based obesity prevention and management projects, the inpatient multidisciplinary pediatric asthma care team (IMPACT) and the acquiring diagnostics at patient-centric times (ADAPT) initiative. The IMPACT team won the 2014 URMC Board Quality Award and the 2015 Health Care Association of New York Award for Patient Safety and Quality.
Dr. Schriefer works with pediatric surgical colleagues to help reduce surgical complications. She is the coach for the Pediatric Surgery Pursuing Excellence Initiative team that is expanding resident involvement in quality and safety. Dr. Schriefer participates on many of the children's hospital Solutions for Patient Safety (SPS) teams and coaches most of the Pediatric Unit Based Performance Program (UPP) teams. She is a Tutor in the Mastering Medical Information course for 1st year Medical Students in the University of Rochester School of Medicine and Dentistry. She teaches QI to resident, fellows and attendings in various courses throughout the year.
Dr. Schriefer has been a faculty member and a Quality Leader for the Vermont Oxford Network (VON) Quality Improvement collaborative since 2002. She is currently the Quality Leader for a group of NICUs focused on improving the care for the micro-premature infant. Dr. Schriefer works remotely for the Burlington Vermont based Vermont Oxford Network and has been instrumental in VON's Quality Improvement efforts internationally.
Dr. Schriefer has won numerous regional and national quality awards including the The USA Today / Rochester Institute of Technology Quality Cup for the UVM Early Extubation project, The Mosby Patient Safety and Quality Award, the URMC Board Quality Award, the Health Care Association of New York State Pinnacle Award for Patient Safety, the American College of Surgeons National Surgical QI Program Abstract Award, the Greater Rochester Quality Council Performance Award, the URMC Team Based Care Summit Award, the URMC Operations Excellence Lean Award and Quality and the Get Well Network Clinical Quality Innovation Award. She has a long list of peer reviewed publications and has presented at many national quality meetings.
Most recently, Dr. Schriefer was nominated to join the URMC Senior Leadership Education and Development (SLED) Program. The SLED Program brings together Medical School faculty through evidenced-based, collaborative learning to develop transformational academic leaders. The goals of the program are to lead by developing others, set direction and vision, develop organizational efficiencies and implement strategic plans. Jan has a green belt in Lean Six Sigma.
GRQC Board of Directors
Vince is a contract Quality professional. He has over 25 years with Eastman Kodak and Johnson and Johnson as a Statistician, Quality Engineer, Process Engineer and Chemist.
Vince holds a M. S. degree in Applied and Mathematical Statistics and a B. S. degree in Chemistry from Rochester Institute of Technology. He is a member of the American Society for Quality and is past Chair of the Rochester Section, a member of American Statistical Association, and a former member of the adjunct faculty at Monroe Community College.