Michael Caceci, Chair

Jim Boyd, Vice-Chair

Carol Wilke, Treasurer

Ginger Rinas, Secretary

Ravi Alluri

Hiloni Bhavsar

Jim Boyd

Michael Caceci

Terrance P. Callanan

Kiera Champlin-Kuhn

Lori Cohen

Kristin Dobranski

James Gertner

Melinda Goldberg

David Grome

Adam Loehr

Trish Mooney

Margi Ochs

Robert Panzer, MD, FACP

Jan Schriefer

Dick Shroyer

Ken Wezelis

Carol Wilke

Michael Caceci

Chair, GRQC

Owner, Excellerated Performance, LLC

Michael Caceci enjoys a diverse, successful career as a business executive and entrepreneur. He is founder and owner of Excellerated Performance, LLC a consulting and professional development services firm based in Pittsford, New York. Mike’s expertise includes sales, management, marketing, business operations, strategic planning, leadership development, lean six sigma and driving change.

During his Xerox corporate career, Mike led sales teams in a highly competitive industry, consistently exceeding revenue and profit targets. He launched national marketing programs, and managed major projects. Mike led the project teams for two Xerox business units that applied for and won a Malcolm Baldrige National Quality Award and Canada’s Award for Excellence. He also deployed lean six sigma to a 500 person business unit and led multiple projects as a Xerox Lean Six Sigma Black Belt.

Through Excellerated Performance, Mike helps clients in business, non-profit, health care and government sectors achieve their specific goals. Services include: strategic planning, business/executive coaching; professional training and development in sales, management, leadership, customer loyalty; and lean six sigma project management. To date, Mike has worked with over forty organizations in Greater Rochester including “Rochester Top 100” firms.

Mike has a BA in psychology and MBA in marketing management. He is part of an international association of consulting, human development and quality professionals. Mike is an adjunct professor at both Nazareth College School of Management and Saint John Fisher College School of Business.

Mike currently serves as Chair on GRQC’s board. He is also a reviewer and judge for GRQC’s performance excellence award program. Mike is a member of the Small Business Council of Rochester, Rochester Rotary Club, Greater Rochester Chamber of Commerce, and National Human Resources Association Rochester Chapter.

Jim Boyd

Vice-Chair, GRQC

Operations Director, Columbia Care New York

Jim Boyd is an operations and engineering executive specializing in new business startups. Jim is currently Operations Director for Columbia Care, the nation’s largest and most experienced manufacturer and provider of medical marijuana products and services.

Jim has held a variety of management roles in quality, engineering, operations, and research & development, and is recognized for building strong teams that develop robust products and processes. He previously held leadership roles in Kodak's printed electronics and consumer inkjet businesses, and was worldwide quality manager for Kodak's single use camera business.

Jim has a BS in mechanical engineering from MIT and an MS in mechanical engineering with a concentration in operations management from Northwestern University. He is a certified Six Sigma Black Belt Practitioner, a certified New Product Development Professional, and holds 22 patents for his inventions.

Carol Wilke

Treasurer, GRQC

Finance & Administration, St. Kateri Parish, Diocese of Rochester

Carol Wilke is a visionary leader who believes in leveraging people’s strengths to achieve operational excellence, strategic growth, and outstanding financial results. She is a Certified Leadership Coach, a Six Sigma Black Belt, a Lean Practitioner, and a Change Agent. She has championed multiple Rapid Cycle and Day of Quality projects in the Rochester community. Carol worked with the original GRQC Showcase and Performance Excellence Awards committee and remains committed to recognizing and celebrating teams / organizations.

Over the past twenty years, Carol has served the GRQC organization as secretary, vice chair, chair, and treasurer. Most recently, she was Director, Finance and Administration at Saint Kateri Parish and Saint Kateri School. Carol is a Rochester native and alumna of St. John Fisher College, BS Management; RIT, MBA Finance; and Leadership Rochester.

Ravi Alluri

GRQC Board of Directors

Director of Quality and Continuous Improvement, Gorbel, Inc.

Ravi Alluri is the Director of Quality and Continuous Improvement at Gorbel, Inc., leading the long-term continuous improvement roadmap for the company in an effort to further strengthen its position as market leader and improve the lives of its employees and customers.

Ravi has a bachelor’s degree in Mechanical Engineering from India. He then graduated from University of Nebraska Lincoln with a Masters in Manufacturing Systems Engineering with a focus on Financial Engineering.

Prior to his current role he worked at Cummins Inc. for 12 years, working in Manufacturing Engineering, Quality Engineering, Operations and Operations Excellence. He also worked at Corning Inc. in a Business Strategy and Planning Manager role.

Ravi is passionate about continuous improvement of people, processes and products by leveraging and improving engagement of all employees in a organization. He is a trained Six Sigma belt, certified lean practitioner, Human Centered Design (HCD) practitioner and trained in the Shingo Business Excellence model.

Hiloni Bhavsar

GRQC Board of Directors

Associate Program Director, Rochester General Hospital

Dr. Hiloni Bhavsar is a board-certified internal medicine physician working at Rochester General Hospital where currently serves as the Associate Director of Quality & Safety. In her role in Quality & Safety Institute, she works on hospital and health system level projects including improving clinical care processes, reducing variation, applying Lean principles and tools. She teaches the quality and safety curriculum to the incoming residents and also helps to support trainee quality improvement projects. Dr. Bhavsar partners with various parts of the organization and departments in quality assurance, safety assessment, root-cause analyses and process improvement.

Dr. Bhavsar also serves as the Associate Program Director for the Internal Medicine Residency Program and works as a Hospitalist in the division of Internal Medicine. She completed her medical school training at Wright State University in Dayton, Ohio and her residency training at University Hospitals Cleveland Medical Center, Cleveland, Ohio where she also served as Chief Resident.

Hiloni is certified in TeamSTEPPS, Lean Six Sigma for Healthcare and as completed Quality & Safety Educators Academy through the Society of Hospital Medicine & Alliance for Academic Internal Medicine.

Terrance P. Callanan

GRQC Board of Directors

Owner, WalkOn Consulting, LLC

Terry is a past Chair and Vice-Chair of GRQC. He currently leads GRQC's Training Committee and is a lead trainer for the GRQC’s acclaimed Quality for Leaders program. He is the founder and owner of WalkOn Consulting, a training and consulting firm partnering with organizations to improve process efficiency, strengthen customer satisfaction, empower employees with quality skills, and create a culture of continuous improvement.

During 2018-2020, Terry served as Chief Culture Officer for Carestream Health, a $1.2B international company. During that period he enhanced business performance through employee engagement, talent development, customer focus and continuous improvement.

During 2011-2018, Terry served as Chief Quality Officer for Carestream, where he led the company’s customer experience program, built organizational capability through lean and Six Sigma training and certification programs, and drove out waste in business processes. Other responsibilities included oversight of Regulatory Affairs and Quality Systems and Environmental Health, Safety and Sustainability.

Prior to joining Carestream, Terry was Director of Quality for Global Equipment Manufacturing at Eastman Kodak Company. While at Kodak, he was the first Six Sigma Program Manager of the Pilot Flow Division where he established a Six Sigma culture recognized by the National Association of Manufacturers.

Terry received a Ph.D. and M.S. in Statistics from Iowa State University, a B.S. In Statistics (with a biology concentration) from Colorado State University, and a Six Sigma Black Belt from Kodak. He has 35 years of experience in driving process improvements at Kodak, Carestream and in the Greater Rochester community. He has served as a reviewer for the New York State "Empire State Advantage" Baldrige program and has presented and published numerous papers through the American Statistical Association and other quality organizations.

Kiera Champlin-Kuhn

GRQC Board of Directors

Director of Quality, Performance Improvement and Corporate Compliance, Tri-County Family Medicine

Kiera Champlin-Kuhn is a Registered Nurse with a Masters Degree in Healthcare Quality and Safety from Thomas Jefferson University School of Population Health. She is passionate and committed to transforming healthcare to a safe and seamless experience, avoiding preventable events and costs. She is experienced in quality improvements using, lean six sigma techniques, various process Improvement tools, root cause analysis and TeamSTEPPS communication. She has overseen the Quality of Care for hospitals in several local health systems. She has recently transitioned her skills to outpatient primary care practice. She is currently the Director of Quality, Performance Improvement and Corporate Compliance for Tri County Family Health Program, Inc., a Federal Qualified Health Center in the Finger Lakes with 19 medical providers and five health center sites.

Lori Cohen

GRQC Board of Directors

President, Compass Quality Solutions

Lori is President of Compass Quality Solutions, a consulting firm providing direction and support to companies on quality management and business process issues. Prior to this, she had many years of quality improvement experience in engineering and leadership positions at Eastman Kodak Company.

Her experience and perspective drive her integrated approach offering clients the best possible guidance for success.

Lori is a member of the American Society for Quality and currently serves as the Secretary of the Rochester section, a member of the Small Business Council and Rochester Professional Consultants Network. As a GRQC member she has been a reviewer for GRQC’s performance excellence awards.

Lori is a Certified Black Belt and an ASQ Certified Quality Engineer, and holds a B.S. degree in Mechanical Engineering from Rochester Institute of Technology.

Kristin Dobranski

GRQC Board of Directors

Director of Business Transformation, Rochester Regional Health

Kristin has a great mix of people, process and technology experience that has driven her career for over 20 years. She holds a BS in Psychology and a MS in Human Resource Development as well as a Black Belt in Lean Six Sigma. She spent 18 years at Xerox in various roles focused on customer service delivery excellence, global remote service and enjoyed leading teams and developing people.

She is currently Director of the Enterprise Program Management Office at Rochester Regional Health where Project Management, Lean and Change Management methodologies come together to drive value for the organization.

Kristin’s passion is people and is a believer that organizations don’t change, people do. She works hard to drive this passion into everything she does.

James Gertner

GRQC Board of Directors

Director, Workforce Projects and Operations, Monroe Community College

Jim Gertner is Director of Workforce Projects and Operations at Monroe Community College’s Economic & Workforce Development Center/Corporate College.

Jim leads the development and direction of the Corporate College Business Services catalog of learning and development courses and workshops targeted for area incumbent workers. In his role, he manages the Corporate College Lean Six Sigma and project management programs that have helped more than 100 companies realize $30 million-plus in savings from completed projects. The program has graduated 98 Black Belts and 72 Green Belts. Jim also directs the operations team at Corporate College and leads new program initiatives.

Prior to joining MCC, Jim was Senior Training Manager at the Paychex Learning and Development Center leading a multi-function team serving the company-wide operations employees. He is a former award-winning newspaper editor and publisher.

Jim is a graduate of St. Bonaventure University with a B.A. in journalism and mass communication.

Melinda Goldberg

GRQC Board of Directors

Director, Council of Agency Executives

Melinda is the Director of the Council of Agency Executives (COAE), a membership association of nonprofit agencies and organizations in the Greater Rochester area.

With a vision for our region to be a stronger, more vibrant and caring community, the mission of the COAE is to inform, inspire and support nonprofit executives who strive to lead with excellence.

Melinda began her position with the COAE in 2015 after previously serving in development and marketing positions at several nonprofit organizations. As the sole staff, Melinda is the point-person and connector for members and community leaders. She oversees day-to-day operations, including member programs, articulating issues relevant to improving the quality of life for Rochester area residents, and serving as a resource to members and other community leaders.

In addition to serving on the GRQC Board, Melinda also currently is a Board Member of the Association of Fundraising Professionals, Genesee Valley Chapter, and also the Breast Cancer Coalition of Rochester.

Melinda holds a Certificate in Nonprofit Leadership from St. John Fisher College and received a BA from the University of New Hampshire.

David Grome

GRQC Board of Directors

Managing Director, Business Development, Greater Rochester Enterprise (GRE)

David Grome is a sales and marketing executive. He currently serves as a senior staffer for Greater Rochester Enterprise (GRE), a public-private partnership for regional economic development.

As managing director, business development, David fosters collaboration on behalf of companies to secure private investment, advance technology innovation, and achieve strategic growth across the nine-county Greater Rochester, NY economy. He previously managed marketing communications and go-to-market plans on behalf of corporate brands in telecom, technology, and healthcare. Past clients include CenturyLink, Daimler, Healthfirst, and Kodak. Expertise includes media and advertising, brand strategy, and public relations.

David graduated from Hobart College with a dual degree in political science and public policy studies.

Adam Loehr

GRQC Board of Directors

Vice President and Chief Financial Officer , Isaac Heating & Air Conditioning

Adam Loehr is currently the Vice President and Chief Financial Officer at Isaac Heating & Air Conditioning, one of the largest family-owned mechanical contractors in the Northeast United States, offering HVAC, Plumbing, Electrical, and additional services to both Residential and Commercial customers.

Adam has a BA in Liberal Studies and an MA in Organizational Leadership, both from Mansfield University of Pennsylvania, as well as an MBA from St. John Fisher College.

Trish Mooney

GRQC Board of Directors

Director of Operations and Process Optimization, Excellus Blue Cross Blue Shield

Trish started with Excellus Blue Cross Blue Shield in March, 2005, where she designed and implemented the Excellus Enterprise PMO. The Enterprise PMO is a centralized business unit that provides governance and guidance to projects and programs to promote efficiency and quality.

Today Trish is an Executive Director in the Operations Excellence Division, leading the System Business Process optimization department and the IT and Operations Departments of the Lifetime Benefit Solutions. Trish is responsible for the Lean Process Improvement portfolio management, process improvement project governance, mentoring methodology, and training, along with the operational and IT leadership within the Lifetime Benefit Solutions Company.

Trish is a graduate of Central Connecticut State University with a bachelor’s degree in Management Information Systems. She received her master’s degree in Business Administration from Webster University in St. Louis, Missouri. Trish is a certified Project Management Professional and Lean practitioner.

Trish lives in Fairport NY with her husband, son and two daughters. She enjoys spending time with her family, friends and outdoor activities.

Margi Ochs

GRQC Board of Directors

Director, Marketing and Business Development, RIT Center for Quality and Applied Statistics

Margi Ochs holds a BA degree from Georgetown University and an MBA from University of Rochester. Now at RIT, she teaches Lean Six Sigma courses and assists students to apply and implement their studies through consultation, assessments and workshops to deepen their own knowledge and experience. Margi joined the Center after teaching Marketing and Organizational Leadership courses at both the Simon School of Management at the University of Rochester and the Saunders School of Business at Rochester Institute of Technology. Margi trained as a Lean Six Sigma Master Black Belt at Xerox where she led over 60 projects in the areas of marketing, product development, strategic planning, customer service and manufacturing, totaling over $350M in revenue generation and cost savings.

After completion of her in-program training, Margi carried her LSS expertise into a variety of positions, including Worldwide Vice President, Office Products Launch, Consumables Marketing and Strategy, and Competitive Consumables Market Development. She served as a Lean Six Sigma loaned executive, consulting with over 80 Xerox customers on LSS implementation in their organizations and lead external projects to solve business problems in areas as diverse as supply chain optimization, medical lean process improvement, and product design and launch optimization. She also has extensive experience mentoring other executives who were first-time project sponsors and working with cross functional teams dealing with formation and strategic integration of LSS into business and organizational planning. Margi has spoken at a number of conferences and events on the incorporation of LSS into strategic planning.

Robert Panzer, MD, FACP

GRQC Board of Directors

Chief Quality Officer, University of Rochester Medical Center

Robert Panzer, M.D. is Chief Quality Officer for the University of Rochester Medical Center (URMC) and Strong Memorial Hospital. He is also Associate Vice President for Patient Care Quality and Safety for URMC and Associate Medical Director of Strong Memorial Hospital. In these roles, he is responsible for overseeing and supporting quality, patient safety, and clinical improvement activities.

He is also Professor of Medicine, and of Public Health Sciences at the University of Rochester School of Medicine and Dentistry. In October 2012 he was designated the first Georgia & Thomas Gosnell Professor in Quality and Safety. Based in the General Medicine Division, he practices part-time as a board-certified general internist.

He graduated from Harvard College with a BA degree and from Albany Medical College with a MD degree Magna Cum Laude. He then completed a 3 year Medicine Residency and a 2 year Fellowship in General Internal Medicine at Strong Memorial Hospital, before joining the faculty of the University of Rochester School of Medicine & Dentistry.

Dr. Panzer actively collaborates with national organizations and networks working to improve the state of the art of quality improvement. He was first author of the article “Increasing Demands for Quality Measurement” published in a special edition of JAMA in November 2013.

Jan Schriefer

GRQC Board of Directors

Director of Quality Improvement, Golisano Children's Hospital, URMC

Jan Schriefer is the Director of Quality Improvement and the Quality Assurance Liaison (QAL) for the Department of Pediatrics at University of Rochester Medical Center and Golisano Children’s Hospital. Jan is an Associate Professor of Pediatrics at the University of Rochester School of Medicine and Dentistry. Jan is integrally involved in quality assurance efforts, helping to facilitate case reviews, serve on Root Cause Analysis teams, manage the daily event reporting system and better connects QA and QI efforts. She has supported many quality improvement efforts including the community based obesity prevention and management projects, the inpatient multidisciplinary pediatric asthma care team (IMPACT) and the acquiring diagnostics at patient-centric times (ADAPT) initiative. The IMPACT team won the 2014 URMC Board Quality Award and the 2015 Health Care Association of New York Award for Patient Safety and Quality.

Dr. Schriefer works with pediatric surgical colleagues to help reduce surgical complications. She is the coach for the Pediatric Surgery Pursuing Excellence Initiative team that is expanding resident involvement in quality and safety. Dr. Schriefer participates on many of the children's hospital Solutions for Patient Safety (SPS) teams and coaches most of the Pediatric Unit Based Performance Program (UPP) teams. She is a Tutor in the Mastering Medical Information course for 1st year Medical Students in the University of Rochester School of Medicine and Dentistry. She teaches QI to resident, fellows and attendings in various courses throughout the year.

Dr. Schriefer has been a faculty member and a Quality Leader for the Vermont Oxford Network (VON) Quality Improvement collaborative since 2002. She is currently the Quality Leader for a group of NICUs focused on improving the care for the micro-premature infant. Dr. Schriefer works remotely for the Burlington Vermont based Vermont Oxford Network and has been instrumental in VON's Quality Improvement efforts internationally.

Dr. Schriefer has won numerous regional and national quality awards including the The USA Today / Rochester Institute of Technology Quality Cup for the UVM Early Extubation project, The Mosby Patient Safety and Quality Award, the URMC Board Quality Award, the Health Care Association of New York State Pinnacle Award for Patient Safety, the American College of Surgeons National Surgical QI Program Abstract Award, the Greater Rochester Quality Council Performance Award, the URMC Team Based Care Summit Award, the URMC Operations Excellence Lean Award and Quality and the Get Well Network Clinical Quality Innovation Award. She has a long list of peer reviewed publications and has presented at many national quality meetings.

Most recently, Dr. Schriefer was nominated to join the URMC Senior Leadership Education and Development (SLED) Program. The SLED Program brings together Medical School faculty through evidenced-based, collaborative learning to develop transformational academic leaders. The goals of the program are to lead by developing others, set direction and vision, develop organizational efficiencies and implement strategic plans. Jan has a green belt in Lean Six Sigma.

Dick Shroyer

GRQC Board of Directors

Volunteer, Not-for-Profit Sector

Dick retired in 2015 after 40 years at Eastman Kodak, and is enjoying applying the knowledge gained during his career to serve organizations in the not-for-profit sector as a volunteer. At Kodak, he worked for 20 years as an engineer, team leader and supervisor in new product development and manufacturing, mostly in the Consumer Products and Photofinishing Equipment divisions. In the second half of his career at Kodak, he served as a commercialization manager, leading cross-functional teams in bringing new products to market in several lines of business, including Photofinishing Equipment, Document Imaging and Brand Protection Solutions.

Since retiring, Dick has served as a meeting facilitator with ROC the Future (under the auspices of GRQC), as treasurer of a downtown church, and as an income tax preparer and quality reviewer with the CASH program. In these roles, he has focused on applying business and quality principles to make these organizations more effective and efficient. His work with ROC the Future has earned him (and GRQC) several awards for his contributions to the organization.

Ken Wezelis

GRQC Board of Directors

Manager, Process Design, ESL Federal Credit Union

Ken Wezelis is a process management professional with 17+ years of experience in process management program deployment at ESL Federal Credit Union.

As the Manager, Process Design, he is currently leading a team dedicated to transforming business process by designing processes using reusable modular design and integrated enterprise architecture.

In his prior role as Manager, Business Process Management, Ken led a team that supported the needs of ESL Federal Credit Union in the following areas: Process management and improvement; Project management; Project portfolio management; Procedure and process flow standardization, formatting and publishing.

Ken is a Six Sigma Black Belt and has a BS in Computer Science from SUNY Brockport.