GRQC is your trusted partner on the path to sustained excellence.
GRQC helps area organizations achieve sustained performance excellence by helping their leaders and teams learn and adopt best practices in improvement processes and organizational culture. We offer a broad range of easy-to-access services to meet the needs of all organizations, regardless of size, sector or experience with continuous improvement.
Announcing the 2025 GRQC Performance Excellence Awards!
The Greater Rochester Quality Council (GRQC), an affiliate of the Greater Rochester Chamber of Commerce, is pleased to announce the 2025 Performance Excellence Awards. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies.
For more information about the awards, please click below.
Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.
Join us for upcoming events!
Coming up in 2025:
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July - When Six Sigma Isn't Enough - Quality in Food Safety
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August - Summer Networking event
And more. Check back for details!
Learn About Partner Programs and Events
Upcoming PEN Webinars
We are pleased to invite you to these upcoming Thursday morning webinars from Performance Excellence Network (PEN).
Jumpstart Your Career Transition - June 12
Ready to unplug from your current career or job or make a move within or outside your current organization? Or are you a leader who expects to have team members transition in or out of your team and could use some ideas on career development or succession planning?
The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in cooperation with the Greater Rochester NY Quality Council – is pleased to host an online webinar discussion on Thursday, June 12: “Jumpstart Your Career Transition.” The discussion will be facilitated by Monica Munson of Develop Good to Great & Deb Peters of Morgan McGuire Leadership LLC.
This discussion will explore career transitions from two perspectives:
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For those currently in (or anticipating) a job/career transition, the discussion will explore your personal purpose, vision, and core values as well as the elements of a solid career transition plan
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For leaders who expect to have new team members transition into (or team members transition out of) your team, the discussion will explore the elements of a good career development and succession plan
With staffing and talent issues continuing to linger — and with the job market in a growing state of uncertainty — this discussion will be useful for any professional in any role within any size or type organization, whether you are making a transition now or at any point in the future. And we will all will at some point, either within the same organization to a different team/role, between organizations, or out of the work world into retirement. Come explore the best practices in making a more seamless, more effective transition!Start writing your message here. Tell your audience what you want them to know in a few short sentences and encourage them to take action.
Click here for more information and registration.
MCC's Course Offerings for Learners with Various Objectives, Schedules and Budgets
The Economic & Workforce Development Center of Monroe Community College offers easy-to-access programs for people with a wide variety of learning needs, schedules and budgets. Here are some of their offerings.
MCC Corporate College provides education and training for individuals, offering both self-paid and employer-paid options for professional development. Many offerings are delivered virtually. To access the course catalog, click here.
The Finger Lakes Workforce Development Center is designed to focus on rapid training, retraining and upskilling of technical middle-skilled workers in demand by local employers. Through innovative partnerships and technical programming, the FWD Center is a catalyst in developing our region’s economy. Employers and individuals, click here for more information.
Local companies need a workforce skilled in robotics and automation and MCC’s new micro-credential, offered through the Engineering Technologies department, will have you ready to join that field with an exciting career in just 11 weeks! You’ll earn while you learn—tackling a paid work experience while taking special college courses, earning college credit and be job ready when you’re done. Click here for more information.
RIT|Certified - Upcoming Belt Programs
Yellow, Green and Black Belt certification via an academic (for-credit) pathway are available every semester. Use the following links for information about these programs:
Click here to visit the RIT|Certified website and search for courses.
View presentations and videos from recent
GRQC programs
From Friction to Flow:
Mastering Group Dynamics
Every group has a beginning. And those early moments—how people show up, how the tone is set, how goals and relationships unfold—can make or break the group’s ability to perform. This interactive session explores how groups form and function—and how you can influence that process for the better. Amber and John Ramerman blend theory and practice to help you reduce friction and cultivate cohesion in service of generating high-quality results.
Click below to view the presenter slides from this event.
Click below to view the Zoom recording for this event.
Quality at Every Touchpoint: Service Excellence Strategies for Any Organization
In today’s competitive service-driven economy, delivering exceptional customer experiences is one of the most powerful ways businesses can differentiate themselves and build lasting customer loyalty. Dr. Edwin N. Torres explores the critical role of quality initiatives in enhancing customer experiences and operational efficiency. Drawing from his extensive research and service industry expertise, Dr. Torres discusses best practices for service innovation, quality initiatives, and customer satisfaction strategies — whether in retail, healthcare, financial services, hospitality, or beyond.
Click below to view the presenter slides from this event.
Click below to view the Zoom recording of this event.
GRQC Resource Center
GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement. Click on the links below to access information.
Download favorite tools of GRQC Board members
Dowload presentations from recent GRQC events.
Visit these websites for useful tools and templates.
Check back often to access new material that you can use!
Tools You Can Use - Free From GRQC!
GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users. Find tried and tested tools, templates and information about a wide variety of quality processes: control charts, FMEA, Lean, Pugh matrix, and many others. You can search the library by keyword or by sector (business, healthcare, education, etc.). When you find what you need, simply click on the tool name to download it to your PC.
Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.
Find Resources You Can Use On The Job
Be a Part of GRQC's Mission - Volunteer!
Would you like to partner with GRQC to advance performance excellence in the community without making a long-term commitment? We have just the thing for you – volunteering to help one of our committees! GRQC has eight committees that help us achieve our strategic objectives. These committees are staffed by GRQC Board members and volunteers. We invite you to visit our new Volunteer Opportunity website page and reach out to any of the committee contacts to lean more or to express your interest. Volunteer opportunities are open to GRQC members and non-members alike. We’d love to have you join us!
Become a GRQC Member
GRQC benefits its members through a wide variety of program activities and membership services, including:
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Participation in GRQC Workshops and Programs.
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Participation in GRQC’s community projects.
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Interaction with leaders and innovators regarding best practices in quality.
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Contributing to making the Greater Rochester area a community of excellence.
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Opportunities for networking with other organizations on the journey to excellence.
Our Champion and Advocate Level Members
