top of page

Presentation files from past GRQC events

Did you miss one of our exciting events?  Now you can download the presentation file or view the Zoom video from many of our past programs.

Date

5/22/2024

Description

New!

Event

Excellence in the Performing Arts - Development of the Professional Dancer

Sector

All

Presenter(s)

Jamey Leverett

Download presentation

Draper Center website

Competition video

Join us to hear about, and see live demonstrations, of what it takes to develop the talent and perseverance needed to become a professional performing artist. Jamey Leverett, Artistic Director at Rochester’s Draper Center for Dance Education, is joined by several of her current and former students to discuss and demonstrate the education and training process for aspiring dancers.

Date

4/24/2024

Description

New!

Event

Gorbel Destuff-it Implementation Project

Sector

Business

Presenter(s)

Franklin Allen

Company website

A dedicated, creative team at Gorbel achieved a manufacturing miracle - from ground zero to manufacturing startup in six months. Franklin Allen tells the story of how they did it.

Date

3/27/2024

Description

Event

How Quality is Integrated Into Agile Development and Management Processes

Sector

All

Presenter(s)

James Peer, Greg Kauffman

Company website

Agile software development stands at the forefront of methodologies for creating software. In this session, our speakers lay the groundwork with a brief overview of Agile software development. From there, they delve into best practices, tooling, and real-world examples from Paychex that seamlessly integrate quality into their processes. The iterative nature and philosophies of Agile not only drive software development, but also foster a culture of quality, offering valuable insights to individuals and organizations dedicated to pursuing excellence.

Date

2/27/2024

Description

Event

Using Qualitative Data to Supplement Quantitative Data in Telling a Story

Sector

All

Presenter(s)

Michael Caceci and Anurag Khare

Over the last few years, computer processing power and data availability has exploded, which has led to quantum leap advancements in data analytics and the vast world of Artificial Intelligence. This has opened up numerous opportunities and challenges to Quality professionals, Data Scientists, Market Research, and Business professionals as organizations strive to turn that data into information and ultimately, competitive advantage.

Anurag Khare, Head of Data Analytics at UCB and Mike Caceci, Business Professor at Rochester Institute of Technology discuss specific real life cases in how qualitative data and quantitative data are being used to tell a story.

Date

11/29/2023

Description

Event

Managing in the Age of Smart Machines

Sector

All

Presenter(s)

Sean Hansen

Since the launch of ChatGPT at the end of 2022, interest in – and trepidation about – generative artificial intelligence (AI) has exploded in the business and technology press. In this program, we will discuss the latest advances in practical AI and their implications for such diverse domains as human resource management, marketing, healthcare delivery, and customer service. We will give particular attention to AI’s implications for quality management through developments such as predictive analytics, process mining, and algorithmic decision support. We also explore the ethical considerations confronting leaders as they assess possible applications of these tools in their organizations.

Date

11/16/2023

Description

Event

Healthcare Forum 2023

Sector

Healthcare

Presenter(s)

Bob Panzer, et. al.

Organizations from all sectors have had to adapt to change in the wake of the pandemic, but nowhere has this been more true than in healthcare. Add in economic and regulatory pressures, as well as an ongoing drive to achieve improvement in patient outcomes, and it becomes clear that continuous evolution of organizational culture within the healthcare sector is a must.

Multidisciplinary leaders responsible for driving culture change within Rochester’s leading healthcare providers will share details of their initiatives to drive and manage culture change within their organizations. Hear about best practices in this critical area, as well as a vision of what the future might hold. Read the meeting transcript and view the video.

Date

10/25/2023

Description

Event

Sensory Analysis and Quality Assessment in Food & Beverage

Sector

Business

Presenter(s)

Matt Conyer

Company website

Matt Conyer, CEO of Rochester-based start-up DraughtLab, describes the science of Sensory Analysis and how food and beverage manufacturers are using it to ensure the flavor and quality of their products

Date

9/26/2023

Description

Event

A Deep Dive Into Three LSS Projects at Hillside

Sector

Non-Profit

Presenter(s)

Shannon Ryan

Company website

Shannon Ryan shares her experiences in leading three Lean Six Sigma projects at Hillside. Hear about the tools, the processes, and the impact of these three LSS projects.

Date

7/12/2023

Description

Event

Succession Planning - More Critical Than Ever

Sector

All

Presenter(s)

Tim Lippincott, Ryan Barrett

Company website

In today's environment, where organizations are facing record levels of turnover, having a robust succession plan is more critical than ever. Two executives from Excellus BCBS share the best practices embedded in their program, Enterprise Succession.

Date

5/24/2023

Description

Event

Organizational Excellence at ESL Federal Credit Union

Sector

All

Presenter(s)

Ken Wezelis

Company website

The George Hansen Exemplar award is the highest honor given at the GRQC Performance Excellence Awards. In 2022, ESL Federal Credit Union won this award for Organizational Excellence. Ken Wezelis tells about the processes that merited this award, in a structured and engaging presentation that will provide you food for thought as you evaluate your own organization.

Date

4/19/2023

Description

Event

Sustaining Organizational Excellence in Minor League Baseball

Sector

Business

Presenter(s)

Dan Mason

Organization website

Long-time Rochester Red Wings General Manager Dan Mason shares the practices that have led to the stability and success of the Red Wings franchise during decades of change in Organized Baseball.

Date

3/29/2023

Description



Event

Gaining Buyin To Quality Initiatives

Sector

All

Presenter(s)

Terry Callanan, Trish Mooney

Gaining buy-in within an organization big or small can be challenging.  When it comes to Quality Initiatives, gaining buy-in is a key component of making any initiative successful. 

Date

1/24/2023

Description

Event

Lean Six Sigma - It's Not Just for Manufacturing

Sector

Non-Profit

Presenter(s)

Lorynda Bender

Follow Hillside's journey in establishing an extensive Lean Six Sigma program, and hear about some examples of successful LSS programs.

Date

6/22/2022

Description

Event

Recruiting, Hiring and Retention, Oh My!

Sector

All

Presenter(s)

Eileen Brooks, Shaunta Collier-Rankin, Dorothy Johnson

Securing and retaining an excellent workforce has never been more challenging. In this panel discussion, three local HR professionals share best practices that have worked for them.

Date

5/25/2022

Description

Event

Best Practices in Job Search and Career Change

Sector

All

Presenter(s)

Pete Chatfield, Christina Fraser, Lynn Prytula, Dan Troup

This panel discussion features four local experts in job search, career change and networking sharing their experience about what has worked for their clients. Let it work for you too!

Date

4/27/2022

Description

Event

Excellence in Digital Transformation

Sector

All

Presenter(s)

Therese Costich

This session reviews the necessary components of people, process, and technology, and how their interactions create greater efficiencies and are critical to an organization’s future. We learn how to incorporate them into strategic and tactical plans while being fluent with continuous improvement.

Date

3/23/2022

Description

Event

Lean Positive: Applying Quality Tools to Improve Employee Morale

Sector

All

Presenter(s)

Matt Della Porta

Lean Positive combines traditional quality tools and processes with Positive Psychology to create people processes that improve employee value and morale.

Date

1/26/2022

Description

Event

Customer Excellence Journey Mapping

Sector

SmallBusiness

Presenter(s)

Mike DiPietro

Engaging customers is more complicated than ever before. How can organizations do a better job of being less intrusive and more helpful? The first step in becoming more helpful is to better understand the customer experience by mapping their decision journey. Told from the perspective of an advertising agency veteran, this event is for any organization seeking ways to better connect with their customers through an improved experience.

Date

11/10/2021

Description

Event

Decision Making During a Crisis (the Pandemic)

Sector

Healthcare

Presenter(s)

Dr. Robert Panzer

Download presentation

All organizations have felt the effects of COVID-19 and have needed to make critical decisions during this unprecedented time. Nowhere else have the decisions been as critical as in the healthcare sector. This Zoom webinar will feature rapid-fire style insights from healthcare leaders across the community, including the Monroe County Department of Public Health, Rochester Regional Health, UR Medicine, and others who will share how they addressed key decisions related to the pandemic.

Date

9/22/2021

Description

Event

Nursing Excellence Through Outcome Measurement and Advocacy

Sector

Healthcare

Presenter(s)

Dianne Cooney Miner

The nursing profession has adopted outcomes measures to guide the pursuit of excellence in both education and practice. This program provides an overview of the outcome measures that drive continuous quality improvement and workforce development in the profession

Date

6/23/2021

Description

Event

Give Your Strategic Plan Legs

Sector

Healthcare

Presenter(s)

Jan Schriefer

Over half of all strategic plans fail. Golisano Children’s Hospital (GCH) at University of Rochester Medical Center (URMC) applied quality improvement to strategic planning and beat the odds to advance priorities for diversity, equity, inclusion and belonging.

The strategic plan at GCH is now a nationally-published model. In this session, Dr. Jan Schriefer, Director of Quality and Patient Safety at GCH at URMC, will share this model with Rochester area organizations. Attendees will leave ready to test this dynamic strategic improvement process in their own workplace.

Date

5/26/2021

Description

Event

Take Your Strategic Plan Off Mute - Children's Institute Employee Survey

Sector

Non-Profit

Presenter(s)

Marjorie Allan

Strategic Plans and Employee Surveys are nothing new, but proactively using the data from these surveys to influence the plans and their implementation improved engagement and satisfaction among staff members. at Children's Institute.

Date

5/12/2021

Description

Event

Collaboration in Journalism - Solutions Journalism Network

Sector

All

Presenter(s)

Karen Magnuson, Michael Kilian

Download presentation

Digital technologies have changed the world for journalism. To survive, former competitors have become collaborators. Karen Magnuson, long-time Executive Editor of the Rochester D&C, shares the values and practices that enabled this transition - ones that are applicable in many organizations.

Date

3/25/2021

Description

Event

Would You Let Volunteers Build Airplanes?

Sector

Business

Presenter(s)

W. Frazier Pruitt

Would you let your volunteers build airplanes? Like employees, volunteers can be challenging, but they also are the life force of organizations. In Aerospace, like all industries, people have a huge effect on the quality and safety of products. Can quality and safety standards from the Aerospace industry be applied to improve the management and satisfaction of volunteers at your organization?
In this talk, W. Frazier Pruitt shared real examples of how standards from the Aerospace industry influenced the improvements during the 2020 GRQC Day of Quality at ROCovery Fitness.

Date

3/10/2021

Description

Event

Do More With Less: Statistical Analysis in Process Design and Change Management

Sector

Non-Profit

Presenter(s)

Andrew DeSantis, Hillside

Those working directly or closely with public sector funds are familiar with this phrase. While funding may be cut, reduced, or eliminated, the standards for the work seldom are. In fields with constant belt tightening applying the statistical and analytical approach of Lean Six Sigma to change not only helps maintain financial fidelity, but facilitates participant buy in. This webinar, led by Andrew DeSantis from Hillside, examined an example of a project that dealt with program de-funding using an analytical approach to re-assign tasks, change policy, and maintain adaptability in the face of further change.

Date

2/24/2021

Description

Event

Making Effective Decisions in the Face of Uncertainty - Part 2

Sector

All

Presenter(s)

Terry Callanan

We make decisions all the time. In Part 1 of this two-part webinar series, we demonstrated the benefits of "statistical thinking" in decision making, and how its absence can lead you to making poor decisions. Part 2 includes the introduction of a tool to help you distinguish common cause from special cause variation (called a "control chart"). A simple template is provided that you can take away and use in your workplace.

Date

2/11/2021

Description

Event

Prevention Measures to Reduce the Spread of COVID-19 in a Childcare Setting

Sector

Business

Presenter(s)

Shannon Rynkiewicz, David Kolczynski

Care-a-lot operates seven childcare centers in the Rochester area, and has been able to maintain operations all through the pandemic. This presentation shows how Care-a-lot created, implemented and monitored policies and protocols to effectively manage the spread of COVID-19 in its childcare facilities, and the role that company culture played in the success of these efforts. It also includes data related to the effectiveness of the policies in controlling the spread across multiple centers and various age groups

Date

1/27/2021

Description

Event

Making Effective Decisions in the face of Uncertainty - Part 1

Sector

All

Presenter(s)

Terry Callanan

We make decisions all the time. Some as casual as deciding whether to agree or disagree that it doesn’t snow in Rochester like it used to! Others of more significance. In Part 1 of this two-part webinar series, we demonstrated the benefits of "statistical thinking" in decision making, and how its absence can lead you to making poor decisions.

Date

12/10/2020

Description

Event

2020 Day of Quality Celebration

Sector

All

Presenter(s)

Lori Cohen, Frazier Pruitt

Download presentation

The GRQC Day of Quality is an annual event modeled after the United Way Day of Caring. Hear about what a local organization, ROCovery Fitness, was able to accomplish in a single day, and the positive impact it will have on their operations.

Date

9/14/2020

Description

Event

Virtual Kaizens at Excellus

Sector

Business

Presenter(s)

Trish Mooney, Brittani Ihle and Erin Conner

During the pandemic, Excellus BCBS has continued to practice Kaizens, but is doing them virtually. This file describes their process from planning to conclusion.

Date

4/2/2020

Description

Event

Quality in Cannabis Cultivation

Sector

Healthcare

Presenter(s)

Jim Boyd and Casey Berg

An overview of the medical marijuana industry - the regulatory environment and the processes that ensure the quality and safety of the product.

Date

3/12/2020

Description

Event

Non-profit Operational Excellence

Sector

Non-Profit

Presenter(s)

Terry Callanan

Geared for nonprofit leaders, but applicable across sectors, this presentation reveals three tips for how to make your job easier. They revolve around the concepts of waste, variation and flow. The content could be a strong overview of how to use Lean and Six Sigma principles for any business or organization that wants some introductory benefits around the benefits of Lean Six Sigma. GRQC and our partners offer classes to train leaders as well as practitioners on the power of these tools.

Date

2/13/2020

Description

Event

Quality for Startups - NextCorps

Sector

SmallBusiness

Presenter(s)

Mike Riedlinger

How NextCorps helps support early stage business growth, and how deployment of quality best practices is a key part of the path to success. • Who is NextCorps • How NextCorps fits with other startup groups in the community • Views on quality from our clients

Date

11/13/2019

Description

Event

Software Excellence & Agile Development - pre-reading

Sector

SmallBusiness

Presenter(s)

Dusty Gutowski

Twelve memorable examples of the high cost in dollars and lives of poor software quality

Date

11/13/2019

Description

Event

Software Excellence & Agile Development

Sector

SmallBusiness

Presenter(s)

Dusty Gutowski

Any business leader in a company with information technology/computer science needs to understand the critical points of Agile Methodology and the impact it has on schedule and delivery. This presentation will help you identify areas of strengths and weaknesses in your strategy and how you can contribute to your company’s success.

Date

4/3/2019

Description

Event

YAMTEP (Young Adult Manufacturing Training Education Program)

Sector

Non-Profit

Presenter(s)

Chris Rapp and Tyrone Reaves

YAMTEP is a poverty & unemployment initiative leveraging the manufacturing industry “know how” to provide training with a goal of providing jobs and a potential career.

Thanks for the feedback!

Knowledge Center Rating Survey - Please complete before leaving Knowledge Center

How would you rate today's experience with the Knowledge Center?

Rate UsPoorFairGoodVery GoodExcellentRate Us
Submit
bottom of page