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August 20, 2020

GRQC Announces 2020 Performance Excellence Awards Finalists

GRQC Announces Performance Excellence Awards Finalists

Recognizing High-Performing Organizations in the Rochester Region

ROCHESTER, NY (August 20, 2020) Greater Rochester Quality Council, a Greater Rochester Chamber of Commerce affiliate, announced 19 finalists for the 2020 GRQC Performance Excellence Awards. Through the award program, GRQC seeks to discover, recognize, and learn from high-performing organizations in the Greater Rochester area.

The following award finalists, representing business, public benefit corporations, and healthcare, were selected for their applications in three categories:

Operations Excellence

  • RRH Long Term Care Division - Making Better Decisions by Implementing Changes That Stick

  • RRH Acute Care Division - Reducing CAUTI and Catheters Utilization in the Hospital

  • RRH Newark Wayne Community Hospital - Preventing Falls Through Hourly Rounding

  • RRH PCASI - Adopting Point of Care Test Lead Screening in a Primary Care Setting

  • University of Rochester Medical Center - Pursuing Excellence Initiative

Customer Excellence

  • Gorbel - Strategic Planning and Customer Service Excellence

  • Hillside Children's Center - Family Satisfaction Problem Handling

  • URMC Strong Memorial Hospital - Deaf Patient and Family Advisory Council

Team Excellence

  • Children's Institute – Primary Project

  • L3Harris Technologies - Fulfillment Improvement at L3Harris

  • Hillside Children’s Center - Foster Care Risk Screen Process

  • Hillside Children's Center - Children's Health Home Outreach Policy and Procedure

  • Huther Doyle Memorial Institute, Inc. - Huther's Helping Hands Food Pantry Selection Process

  • RRH Newark Wayne Community Hospital - Reduction of Pressure Ulcer in the ICU

  • RRH Quality and Safety Institute - SafeConnect RCA Optimization

  • URMC Golisano Children's Hospital - Automating Temperature Monitoring in Medical Equipment

  • URMC Pediatric Emergency Department - Improving Patient Flow and Decrease Patient Length of Stay

  • URMC Highland Hospital - W7 Pursuing Excellence Initiative

  • RRH Enterprise Program Management Office - Leveraging Process Improvement for System-Wide Sustainability

Award winners will be revealed the evening of October 7, 2020, at the virtual 14th Annual GRQC Showcase and Awards Ceremony. Visit for details and registration information.