The Greater Rochester Quality Council, a Greater Rochester Chamber affiliate, presented eighteen 2023 Performance Excellence Awards to nine organizations at a ceremony on October 11, 2023 at Locust Hill Country Club. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies. Performance Excellence Awards are presented in three categories: Team Excellence, Organizational Excellence, and Customer Experience.

The 2023 Customer Experience Award recipients are:

• Rochester Regional Health, Restoring Compassion, Bronze Award

• University of Rochester Medicine, Golisano Children’s Hospital and Daystar Kids, Gold Award

The 2023 Organization Excellence Award recipients are:

• SouthCo, Journey of Excellence, Silver Award

• Paychex, Enterprise Program Office, Gold Award

The 2023 Team Excellence Award recipients are:

• Finger Lakes Performing Provider System, Community Based Doula Program, Silver Award

• Forward Leading Independent Provider Association, Integrated Acute Contact Team, Silver Award

• Paychex, Communication Mining Tool, Silver Award

• Rochester Regional Health, MRI Department, Turnaround Time Reduction, Silver Award

• University of Rochester Medicine, Golisano Children’s Hospital, Pediatric Tracheostomy Action Plan, Silver Award

• Finger Lakes Performing Provider System, Transformational Community Care Coordination (TC3) Program, Gold Award

• Heritage Christian Services, Reimagining Community Habilitation Services, Gold Award

• Hillside, Improve Compliance with EMR Security Audit, Gold Award

• Hillside, Improvement of Program Scorecard Process, Gold Award

• University of Rochester Medicine, Interdisciplinary Approach to Administer Timely Antibiotics Preventing Complications of Sepsis, Gold Award

• University of Rochester Medicine, Thompson Health, Sleep Guideline Do-It Group, Gold Award

• Gorbel®, The Gorbel® Destuff-itTM Implementation Project, Platinum Award

• University of Rochester Medicine, Improving Lung Cancer Screening Utilization, Platinum Award

• University of Rochester Medicine, Post-operative Opioid Stewardship Management Project, Platinum Award

A GRQC review team, including experienced Malcolm Baldrige examiners and past Empire State Advantage and Partners in Performance Excellence examiners, evaluates each application using a simplified version of the Malcolm Baldrige National Quality Award scoring guidelines.

Learn more about the Greater Rochester Quality Council at GRQC.org.