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October 12, 2022

Twelve Organizations Honored at the Greater Rochester Quality Council 2022 Performance Excellence Awards

ROCHESTER, NY (October 11, 2022) Greater Rochester Quality Council (GRQC), a Greater Rochester Chamber of Commerce affiliate, today announced the winners of the 2022 Performance Excellence Awards. Twelve organizations submitted a total of 21 award applications in three GRQC Award categories: Organizational Excellence, Customer Experience and Team Excellence.

“This year’s honorees highlight best-in-class practices used to strengthen performance in their own teams and organizations,” said Michael Caceci, Chair, GRQC. “The combined impacts of these efforts result in major quality and performance improvements in healthcare, non-profit, and business sectors across the Greater Rochester and Central New York regions.”

The 2022 Showcase and Performance Excellence Awards event at Locust Hill Country Club drew more than 190 attendees. Brian Reh, CEO, Gorbel, Inc. delivered the keynote address.

Organizational Excellence Award Winners:

  • ESL Federal Credit Union, Platinum Award, The George K. Hansen Exemplar Award

  • Butler/Till, Gold Award

  • Hillside, Gold Award

Customer Experience Award Winner:

  • UR Medicine: GJ Express: Cross Departmental Collaborations to Achieve Excellence in Patient Centered Care, Silver Award

Team Excellence Award Winners:

  • Children’s Institute: Get Ready to GROW Referrals: Let’s “Close the Loop!”, Gold Award

  • Echelon Supply & Service, Gold Award

  • Finger Lakes Performing Provider System: Pilots Improving Health Care, Gold Award

  • Hillside: Medication Access and Administration in Community Based Foster Care, Gold Award

  • Rochester Regional Health: Reducing the Duplicate and Ambiguous PRN (as-needed) Pain Medication Orders, Gold Award

  • UR Medicine: Finger Lakes COVID-19 Vaccine Hub at URMC, Gold Award

  • UR Medicine: UR Inpatient Length of Stay Reduction, Gold Award

  • UR Medicine Strong Memorial Hospital: Critical Illness Recovery Program, Gold Award

  • UR Medicine Golisano Children’s Hospital: COVID-19 Vaccinations for Pediatric Inpatients Steering Team, Gold Award

  • Greater Rochester Enterprise: Salesforce Increases Capacity for Regional Economic Growth, Silver Award

  • JN White & Associates, Inc: Scheduling System Project, Silver Award

  • Paychex Global Services and Process Excellence: “Keying of Payroll”, Silver Award

  • Paychex: Flex® Time Disaster Recovery and Business Continuity, Silver Award

  • UR Medicine: Critical Care Situational Awareness Meeting, Silver Award

  • UR Medicine: Blood Bank Response to the COVID-19 Pandemic Inventory Crisis, Silver Award

  • Rochester Regional Health: Diversity Data Council Health Equity Dashboard, Bronze Award

  • Tri-County Family Medicine: Mass Vaccinations Across Rural Communities, Pathfinder Award

About Greater Rochester Quality Council (GRQC)

Greater Rochester Quality Council is a collaborative member-based network of organizations and individuals committed to performance excellence in products, services, and processes. Members of GRQC include leaders and professionals from business, health care, education, non-profit, and government. GRQC programs and events feature experts on quality principles and practices to improve results and strengthen outcomes. Learn more about GRQC by visiting or connect on LinkedIn.

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