GRQC is your trusted partner on the path to sustained excellence.
GRQC helps area organizations achieve sustained performance excellence by helping their leaders and teams learn and adopt best practices in improvement processes and organizational culture. We offer a broad range of easy-to-access services to meet the needs of all organizations, regardless of size, sector or experience with continuous improvement.
Join us for upcoming events!
Wed, Feb 12Including real-world examples from local non-profits' 2024 Day of Quality projects
Wed, Feb 26By 2034, one in four American-made chips will come from within a 350-mile radius of the upstate NY Tech Hub
Coming up in 2025:
-
February - Bonus webinar - Process Flow Mapping Techniques for Excellence in Service Organizations
-
February - The NY SMART I-Corridor Tech Hub - What it Means for Rochester and Upstate NY
-
March - Managing Stress and Promoting Wellness - A Healthcare Perspective
-
April - Leadership Practices in the Military
-
May - Group dynamics and facilitation
And more. Check back for details!
Learn About Partner Programs and Events
February PEN Webinars
We are pleased to invite you to these upcoming Thursday morning webinars from Performance Excellence Network (PEN).
Unlocking the Power of Employee Engagement - February 6
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. Today — with work environments continuing to evolve and employees’ needs and expectations shifting — how do organizations stimulate emotional and intellectual commitment with their people to accomplishing work, advancing mission, and achieving vision?
The discussion will feature three speakers, each from different sectors and each sharing methods, tools, and best practices that can enhance employee engagement. Come explore ways to enhance your team’s engagement.
Click here for more information and registration.
Topic to be announced - February 20
Upcoming Programs at MCC
Monroe Community College is offering several programs this fall that may be of interest to GRQC members and friends. Here is a listing.
AI Certificate for Corporate Management - AI Certificate for Corporate Management (monroecc.edu)
Certified Stratasys Operator (3-D Printing) – https://campusce.monroecc.edu/monroecc/course/course.aspx?C=938
Universal Robots Operator Training - Professional Development | Economic & Workforce Development Center (workforceforward.com)
RIT|Certified - Upcoming Belt Programs
Yellow, Green and Black Belt certification via an academic (for-credit) pathway are available every semester. Use the following links for information about these programs:
Click here to visit the RIT|Certified website and search for courses.
View presentations and videos from recent
GRQC programs
Technology and Human Experience in Weather Forecasting
In upstate New York, the weather forecast is a topic of universal interest. We depend on its accuracy to plan our daily lives - our commuting, our travels, our leisure activities. Jon Hitchcock of the National Weather Service in Buffalo focuses on the challenges of weather prediction in the Great Lakes region, past and future technological advances in meteorology, and the role of human experience in weather prediction.
Technological advances continue to improve the accuracy and lead time of weather forecasts, particularly for high impact weather events. This program will examine the rise of technology in meteorology including radar, satellite, and numerical weather prediction. While technology continues to advance, human interpretation of these data continues to play an important role in fine tuning the forecast and explaining the impact of the forecast on those in the path of the storm. The program will also discuss what future technology may be incorporated into weather prediction, including a new radar network in the United States, future advances in numerical weather prediction, and artificial intelligence.
Click below to view the presenter slides from this event.
Click below to view the Zoom recording of this event.
Healthcare Forum 2024 - Artificial Intelligence in Rochester Healthcare: Current Reality and Future Promise
Learn about the current and future potential of AI to help improve health and support providers of care throughout the Rochester region. Topics and presenters include:
AI in Healthcare: From Automation to Intelligent Systems
-
Kathleen Fear, PhD, Senior Director, Digital Health & AI and Director of Data & Analytics, Health Lab, UR Medicine
How can AI promote public health?
-
Marielena Velez de Brown, MD, Commissioner of Public Health, Monroe County
Algorithms, Integrity, and Ethics: The Human Side of AI
-
Everett Weiss, MD, Physician, Special Care Nursery and Medical Director, Health Informatics, Rochester Regional Health
Promoting Provider Wellness and Quality Care: AI’s Role in Reducing Cognitive Burden for Ambulatory Providers
-
Kristina Haralambides, FNP-C, Lead Director Provider Informatics, UR Medicine
AI integration into provider workflows
-
Sara Fraser, CPC, CRC, CPC-I, Senior Director, Coding Operations & Strategic Development at Cognisight, LLC, and GRIPA
AI in Action at UR Medicine
-
Kathleen Fear, PhD, Senior Director, Digital Health & AI and Director of Data & Analytics, Health Lab, UR Medicine
Click below to view the Zoom recording for this event.
GRQC Resource Center
GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement. Click on the links below to access information.
Download favorite tools of GRQC Board members
Dowload presentations from recent GRQC events.
Visit these websites for useful tools and templates.
Check back often to access new material that you can use!
Tools You Can Use - Free From GRQC!
GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users. Find tried and tested tools, templates and information about a wide variety of quality processes: control charts, FMEA, Lean, Pugh matrix, and many others. You can search the library by keyword or by sector (business, healthcare, education, etc.). When you find what you need, simply click on the tool name to download it to your PC.
Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.
Find Resources You Can Use On The Job
2024 Performance Excellence Awards Recognizes 22 Award Winners, Including Three Platinum Award Recipients
An enthusiastic crowd descended on the Memorial Art Gallery October 16 for the 2024 GRQC Showcase and Performance Excellence Awards. The attendees networked with friends and colleagues in beautiful surroundings, learned about this year's winning projects and several organizations highlighted in the exhibit hall, and enjoyed an informative keynote address by Christina Gullo of True North Executive Solutions, LLC. And for the second consecutive year, three organizations won the coveted George K. Hansen Platinum Award!
Click below to meet this year's winners.
Click below to view photos from this exciting event.
Teams from Hillside, Rochester Regional Health, and UR Medicine won the George K. Hansen Platinum award, which indicates a level of excellence so extraordinary that it is normally awarded only every few years. It was a bittersweet moment for many in the hall - joy over celebrating the extraordinary accomplishments of these local organizations, tempered by sorrow over the passing of George Hansen, who contributed so much to Rochester's quality community over the years, and whose name the award bears.
The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies. A GRQC review team, including experienced Malcolm Baldrige examiners and past Empire State Advantage and Partners in Performance Excellence examiners, evaluates each application using a simplified version of the Malcolm Baldrige National Quality Award scoring guidelines. “GRQC is a beacon to local organizations seeking to be the best versions of themselves,” said Mark Gruba, who served as the emcee for the event.
Click below to view the list
of award winners and their projects.
Be a Part of GRQC's Mission - Volunteer!
Would you like to partner with GRQC to advance performance excellence in the community without making a long-term commitment? We have just the thing for you – volunteering to help one of our committees! GRQC has eight committees that help us achieve our strategic objectives. These committees are staffed by GRQC Board members and volunteers. We invite you to visit our new Volunteer Opportunity website page and reach out to any of the committee contacts to lean more or to express your interest. Volunteer opportunities are open to GRQC members and non-members alike. We’d love to have you join us!
Become a GRQC Member
GRQC benefits its members through a wide variety of program activities and membership services, including:
-
Participation in GRQC Workshops and Programs.
-
Participation in GRQC’s community projects.
-
Interaction with leaders and innovators regarding best practices in quality.
-
Contributing to making the Greater Rochester area a community of excellence.
-
Opportunities for networking with other organizations on the journey to excellence.
Our Champion and Advocate Level Members
