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Promoting performance excellence in businesses and organizations across Greater Rochester.

Extended deadline for submitting applications: May 19!



The Greater Rochester Quality Council (GRQC), an affiliate of the Greater Rochester Chamber of Commerce, is pleased to announce the 2022 Performance Excellence Awards. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies.

For more information about the awards, please click below.


Join us for upcoming events!

View presentations and videos from recent
GRQC Performance Excellence Forums


Sustaining Organizational Excellence in Minor League Baseball

The Rochester Red Wings are recognized as one of the most stable and consistetnly successful franchises in all of Minor League Baseball.  General Manager Dan Mason, three-time International League Executive of the Year, shares the ideas and practices that have led to this sustained success, starting with the way he defines the business that the organization is in.  Hint:  It isn't baseball!

Click below for additional Q/A that we didn't have time for.

Click below to view the Zoom recording for this event.

Organizational Excellence at ESL Federal Credit Union

At the 2022 GRQC Showcase and Performance Excellence Awards, ESL Federal Credit Union won the George K. Hansen Exemplar Award for Organizational Excellence.   Ken Wezelis, Manager of Process Design, walks us through the outstanding aspects of ESL's organizational strateiges, including Strategic Planning,  Voice of the Customer, Commitment to the Commuity and more.   You will hear about best practices that will stimulate your thinking about your own organization.

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

Twelve Organizations Honored at the Greater Rochester

Quality Council 2022 Performance Excellence Awards


Over 200 connoisseurs of performance excellence gathered at Locust Hill Country Club on October 11 to celebrate the winners of the GRQC 2022 Performance Excellence Awards. Twelve organizations submitted a total of 21 award applications in three award categories: Organizational Excellence, Customer Experience and Team Excellence.

“This year’s honorees highlight best-in-class practices used to strengthen performance in their own teams and organizations,” said Michael Caceci, Chair, GRQC. “The combined impacts of these efforts result in major quality and performance improvements in healthcare, non-profit, and business sectors across the Greater Rochester and Central New York regions.”

Brian Reh, CEO of Gorbel, Inc. delivered the keynote address, highlighting the fact that performance excellence is all about "process" - the way that work gets done - and that the evening's award winners had demonstrated processes that deliver outstanding value for all of their stakeholders.  It is a privilege for GRQC to recognize these organizations that have contributed to the economic vitality and quality of life in the Greater Rochester Area.

One of the evening's many highlights was the awarding of the George K. Hansen Exemplar Award to ESL Federal Credit Union. This award is given infrequently, and only to a team or organization which has demonstrated true superiority in its processes and results.  Congratulations to the entire organization at ESL!

For a complete list of award winners, click below.

To view the video from this event, which shows applicants describing their award-winning projects, click below.

To view the photo gallery, click below.   Find individual and team photos, and all award presentations.

Learn About Partner Programs and Events

Upcoming Belt Programs at RIT in 2023

Upcoming  programs in 2023 include Green Belt Certification, blended-online starts Monday, March 6 and on-campus starts Tuesday, January 17, Yellow Belt Certification - blended online starts Wednesday, January 18 and on-campus runs May 17-19, and Black Belt Certification, blended online starting Monday March 6. 


Visit our website at for more information about programs and rates, or contact us at or 585-475-6990. 

GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!


Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  


Find Resources You Can Use On The Job

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion and Advocate Level Members

Contact Us - We'd love to hear from you!

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