Promoting performance excellence in businesses and organizations across Greater Rochester.



The Greater Rochester Quality Council (GRQC), an affiliate of the Greater Rochester Chamber of Commerce, is pleased to announce the 2022 Performance Excellence Awards. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies.

For more information about the awards, please click below.


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Day of Quality 2021 is History - But the Celebration and Learning Continue!

GRQC process experts worked with teams from Children’s Institute and Villa of Hope in this year's Day of Quality on November 4. Their efforts were shared with their organizations at a celebration event on December 9, when the participating organizations and their partner quality professionals presented the work that was done at the Day of Quality, including the results and benefits from the process improvements made.  GRQC thanks Isaac Heating and Air Conditioning for hosting the celebration event at their Training Center, and Hillside Catering and ASQ-Rochester for their support.

GRQC will be checking in with the participating teams in February to see how they implemented the improvement ideas identified.  This will be an opportunity for sharing successes and exchanging ideas for further improvements.  We hope to hold a Performance Excellence Forum later in 2022 where the teams will share their experiences and learnings with our members and friends.

Click at right  to view a photo gallery of the event.

View presentations and videos from recent

GRQC Performance Excellence Forums

GRQC Healthcare Forum:  Decision Making During a Crisis (The Pandemic)

All organizations have felt the effects of COVID-19 and have needed to make critical decisions during this unprecedented time. Nowhere else have the decisions been as critical as in the healthcare sector. Join us for this free Zoom webinar to hear rapid-fire style insights from healthcare leaders across the community, including the Monroe County Department of Public Health, Rochester Regional Health, UR Medicine, and others who will share how they addressed key decisions related to the pandemic.

This virtual event will bring value to all sectors, not only healthcare. Our panelists share insights into decision making challenges and how they learned to adapt and flex to the ever-evolving pandemic.

Click below to view the Zoom recording for this event.

How Measuring Today's Outcomes Helps Define Tomorrow's Quality Standards

The nursing profession has adopted outcome measures to guide the pursuit of excellence in both education and practice.  These measures also fuel advocacy for a new policy agenda to achieve health equity through the efforts of nurses and to strengthen the nursing workforce in recognition of the impact of the pandemic.


This presentation provides an overview of significant outcome measures that drive continuous quality improvement in nursing education and practice. 


We invite everyone to consider how this approach to outcome measures could benefit patient/customer-centric organizations from all sectors – especially yours!

Click below to download the event presentation.

Click below to view the Zoom recording for this event.


GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!


Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  


Partner Programs and Events

Automated Gaging: How to Improve Traceability & Process Control

By Stefan Friedrich

Collaborative robots are finding success in high-mix manufacturing environments. They enable everyday workers to use robots as a tool for automating material handling, machine tending, pick-and-place, and even welding. Now manufacturers

are seeing the value that collaborative robots can bring to automating manual gaging processes and other quality tasks.

Like the rest of the plant, quality teams can use collaborative robots to automate boring, repetitive tasks; reduce errors; and retain talent. In this session, we explore how quality and production managers can use collaborative robots to effectively automate manual gaging processes.

Click below to go to the ASQ-Rochester website to get more info and to register.

Lean Six Sigma Training Continues at RIT

RIT remains open under strict Covid safety protocols, while offering our popular Lean Six Sigma certification programs in both a “blended online” format and a classroom format to provide full safety and flexibility.  We offer three belts:  Yellow, Green and Black, an work along with you to complete your project and more than replay your investment in the training.


More belt classes are on the calendar, starting in late August and September.  Check out the schedule and find what works best for your needs. 


For more information visit our website or contact Margi Ochs, Director of Business Development, at, or at 585.261.8046 (cell)

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion and Advocate Level Members

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