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GRQC is your trusted partner on the path to sustained excellence.


GRQC helps area organizations achieve sustained performance excellence by helping their leaders and teams learn and adopt best practices in improvement processes and organizational culture. We offer a broad range of easy-to-access services to meet the needs of all organizations, regardless of size, sector or experience with continuous improvement.


Promoting performance excellence in businesses and organizations across Greater Rochester.

Announcing the 2024 GRQC Performance Excellence Awards!


The Greater Rochester Quality Council (GRQC), an affiliate of the Greater Rochester Chamber of Commerce, is pleased to announce the 2024 Performance Excellence Awards. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies.

For more information about the awards, please click below.


Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.


Join us for upcoming events!

View presentations and videos from recent
GRQC Performance Excellence Forums


How Quality is Integrated Into Agile Development and Management Processes

Agile software development stands at the forefront of methodologies for creating software.  In this session, our speakers, James Peer and Greg Kauffman from Paychex, lay the groundwork with a brief overview of Agile software development.  From there, they delve into best practices, tooling, and real-world examples from Paychex that seamlessly integrate quality into their processes.  The iterative nature and philosophies of Agile not only drive software development, but also foster a culture of quality, offering valuable insights to individuals and organizations dedicated to pursuing excellence.  

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

A Manufacturing Miracle:  The Gorbel® Destuff-it Implementation Project

At the beginning of the pandemic, Gorbel®, like many other companies, was impacted by a reduction of our customer orders and was challenged by many supply chain complications. It was critical to introduce new work into the business to minimize the impact on revenue and employee staffing.  After several hours of discussion with a Canadian partner it was decided that Gorbel would bring the manufacture of one of their products into a new local facility. The prohibition of travel across the border limited the team's ability to obtain the required product and process knowledge from their site. They had to think creatively to get this work accomplished. Franklin Allen tells the story.

Learn how Gorbel started up a brand new manufacturing facility and achieved first production of their DT conveyor system in just six months. The team that achieved this amazing milestone won the George K Hansen Platinum Award at the 2023 Performance Excellence Awards.

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

Learn About Partner Programs and Events

Upcoming Belt Programs at RIT in 2024


Yellow Belt and Green Belt certification via an academic (for-credit) pathway are available every semester.  Spring semester begins January 16, summer semester begins May 15 and fall semester begins August 26.


Visit our website at for more information about the academic course and rates, or contact us at or 585-475-6990.

Creation Technologies Tour with ASQ-Rochester - Limited Spots Available

May 1, 2024  |  1:00 PM to 3:00 PM
Creation Technologies
328 Silver Hill Rd., Newark, NY, 14513

Creation Technologies is an award-winning, Global Electronics Manufacturing Services provider, with a proven track record of helping OEM (Original Electronics Manufacturer) customers increase profitability, reduce risk, improve their customer satisfaction and time-to-revenue. The manufacturing services provided are Wire and Cable Harnesses, Circuit Cards, and Higher Level (Box Build) Assemblies for Tech Industrial, Medical Devices, Aerospace & Defense and Registered FDA.

The tour of Creation Technologies will be at the Newark, NY location. The facility is ITAR/Sensitive Controlled, all Visitors must show proof of US Citizenship for the tour. A government issued photo ID, such as a Driver's License or Passport are acceptable forms.

  • There is a limit of 12 people, so this tour will be open to the first 12 registrants.

  • .5 CRU will be issued upon request following the end of the tour.


Click here to visit the ASQ-Rochester website for more information and registration.

GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!

Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  


Find Resources You Can Use On The Job

Be a Part of GRQC's Mission - Volunteer!

Would you like to partner with GRQC to advance performance excellence in the community without making a long-term commitment?  We have just the thing for you – volunteering to help one of our committees!  GRQC has eight committees that help us achieve our strategic objectives.  These committees are staffed by GRQC Board members and volunteers.  We invite you to visit our new Volunteer Opportunity website page and reach out to any of the committee contacts to lean more or to express your interest.  Volunteer opportunities are open to GRQC members and non-members alike.  We’d love to have you join us!

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion and Advocate Level Members

Contact Us - We'd love to hear from you!

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