GREATER ROCHESTER QUALITY COUNCIL

Promoting performance excellence in businesses and organizations across Greater Rochester.

Annual Showcase and Performance Excellence Awards Goes Virtual!

The GRQC Annual Showcase and Performance Excellence Awards will be held as a virtual event at 4 pm on October 7, 2020.  Join our award winners and learn more about how performance excellence is transforming local business.

This celebration will feature Master of Ceremonies Mark Gruba and Keynote Speaker Matt Hurlbutt, along with presentation of the awards and short storyboards about each project.  Click here for event details and registration. 

 

Join us at upcoming events!

Wed, Oct 07
Virtual Event
GRQC Annual Showcase and Performance Excellence Awards
A Rochester event that celebrates the measurable results of process improvement and quality initiatives from organizations across our region.
Mon, Oct 12
A series of four webinars
Quality for Leaders
A Webinar series for the Executive Leader - Sponsored by GRQC, RIT and MCC

October 12-22

 

Tailoring Our Upcoming Events to Meet Today's Needs

We are eager for the Finger Lakes region to reopen safely and effectively.  We are 'shifting' our programs to meet the needs of our region through online access and virtual meetings.  We encourage you to stay tuned for upcoming programs and events to help you restart and transform.

 

We are excited that 22 local organizations have applied to win one of the awards!  We were slowed a bit when NY Pause was enacted, but our GRQC consultants are working with award applicants to evaluate their processes, use of quality tools and outcomes.  Usually, every applicant receives a site visit, but this year, these evaluations are being done virtually. Every applicant receives a detailed report from their evaluation team.  This process is somewhat similar to the US Department of Commerce Baldrige Award (https://www.nist.gov/baldrige), but on a local level.  Finalists will be announced in September and the winners will be recognized at our annual Showcase event.  Visit here often to check on progress and watch for updates.  

 

October 7, 2020

Even though this will be a virtual event this year, it will be a great time to join in the learnings and benchmarking.  We are creating an event that will truly celebrate the accomplishments of the award winners.  Each of the organizations that applied for an award and is currently being evaluated by GRQC quality consultants will present their findings, process changes and improved outcomes.  It is a highlight for the Finger Lakes region and will demonstrate that Rochester is not simply improving, but truly transforming on the journey of performance excellence.  Click below for event details and registration.

 

Week of November 2

 

Rochester adopted the slogan “Rochester Made Means Quality” in 1907, and the “City of Quality” name still holds true today.  Greater Rochester Quality Council (GRQC) has been promoting quality in Monroe County and the eight surrounding counties for 27 years. One of our most important projects for increasing performance excellence in the community has been the annual Day of Quality.

The Day of Quality is a collaborative effort geared toward helping organizations from the five sectors that GRQC serves:  business, education, government, healthcare, and not-for-profit. Professionals who are experts in quality techniques volunteer to assist smaller organizations or departments within larger organizations to complete projects that will improve performance. In the six years that GRQC has been conducting Day of Quality projects, it has helped over 46 local organizations with performance improvement projects worth more than $100,000.

During the week of November 2, GRQC’s volunteer experts will work with organizations that want to take advantage of this free assistance to add value by improving a process of their choice.   And we’re not letting COVID-19 stand in the way!  To protect everyone’s health and safety, GRQC’s experts will interact virtually with each applicant’s performance improvement team.  Keep watching this space for information about how to apply and how to volunteer!

Performance Excellence Awards - Virtual Site Visits

Annual Showcase - An Online Celebration

Day of Quality - Virtual Consulting

News about our Fall events

 

2020 Quality for Leaders Targets Senior Execs

 

GRQC's acclaimed course, Quality for Leaders, has been redesigned for online delivery, with new material targeted to the needs of Executive Leaders.  

 

Enduring cultures of continuous improvement begin with leaders who set the tone for their organizations and understand that change is a process. Quality for Leaders focuses on the role of leadership in creating a customer-focused improvement culture.

The program consists of the following four webinars, delivered over the course of 11 days (October 12-22):

  • Role of Leadership in Process Improvement

  • Voice of the Customer (VOC)

  • Change Leadership

  • Creating an Action Plan

Come and find out what leaders need to know about maximizing organizational results, whether they are customer loyalty, workforce excellence, error reduction, growth, or the bottom-line. 

 

This unique program is co-sponsored by GRQC, MCC and RIT.  Please Click here for program details and registration.

2018 Town of Irondequoit Day of Quality Project

 

In 2018, one of the Greater Rochester Quality Council’s Day of Quality teams helped the Town of Irondequoit improve its tree removal process. The attached article in the town’s newsletter describes how successful the project was. Town Supervisor David Seeley described how the volunteer team of GRQC experts helped streamline the communication process for informing residents about the status of their requests.

 

In Mr. Seeley’s words, “For us the best way to measure customer satisfaction in an objective manner is to look at the number of constituents who took the step of reaching out to my office regarding their inquiry.  In most cases, this is done not because of the answer they would receive from our tree team, but because there had been a communication breakdown.”

 

The entire communication process was revamped to reduce the number of times residents needed to check on their tree removal requests. This resulted in higher customer satisfaction and a 54% reduction in complaints concerning tree removal the following year.  

 

Please click here to read the entire article.

GRQC Resource Center

 

GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Visit these websites for useful tools and templates.

Dowload presentations from recent GRQC events.

Check back often to access new material that you can use!

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion Level Members

Partner Programs and Events

RIT’s John D. Hromi Center for Quality & Applied Statistics (CQAS)

 

Lean Six Sigma training starts soon!

RIT has re-opened under strict Covid safety protocols, but we are offering our popular Lean Six Sigma certification programs in a “blended online” format to provide additional safety and flexibility.  This approach delivers high-quality content and keeps you actively engaged with our experienced instructors and other participants in an extended format that is flexible to your schedule.  We keep you on track and keep you involved!  

 

For more information visit our website or contact Margi Ochs, Director of Business Development, at mmobbu@rit.edu, or at 585.261.8046 (cell)

Contact us - We'd love to hear from you!

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©2019 by Greater Rochester Quality Council.