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Promoting performance excellence in businesses and organizations across Greater Rochester.




Join Greater Rochester Quality Council (GRQC) on Wednesday, October 11 for a journey through performance excellence.


Celebrate with area businesses, non-profits, and healthcare providers committed to best practices in organizational strategy, continuous improvement, project management, and customer success.


The 2023 Finalists include:

  • Finger Lakes Performing Provider System

  • Forward Leading Independent Provider Association

  • Gorbel

  • Heritage Christian Services

  • Hillside

  • Paychex

  • Rochester Regional Health

  • Southco

  • University of Rochester



Click below to learn more about the awards

Click below to meet this year's finalists

For your convenience, there are now two different options to attend this years’ event on October 11.


Showcase Tickets – include:

  • Access to the showcase, where you can view the materials and meet the architects of the best Performance Excellence projects in the Greater Rochester area.

  • Appetizers & Networking with the local quality community

  • Cash bar


Tickets are $50 and can be purchased here.

Showcase & Performance Excellence Awards Tickets – include:

  • Everything included with Showcase Tickets PLUS

  • Attendance at the award ceremony

  • Dinner

  • Access to the Keynote Presentation


Tickets are $100 for Members and $125 for Non-Members and available through 10/4 here.

Join us for upcoming events!

Be a Part of GRQC's Mission - Volunteer!

Would you like to partner with GRQC to advance performance excellence in the community without making a long-term commitment?  We have just the thing for you - volunteering to help one of our committees!  GRQC has eight committees who help us achieve our strategic objectives.  These committees are staffed by GRQC Board members and volunteers.  We invite you to visit our new Volunteer Opportunity website page and reach out to any of the committee contacts to learn more or to express your interest.  Volunteer opportunities are open to GRQC members and non-members alike.  We'd love to have you join us!

Quality Champions Gather to Connect and Share Stories

On August 9, sixty-two quality champions from local organizations gathered at  Pane Vino on the Avenue to connect, share stories and raise a glass to quality at the GRQC/ASQ-Rochester Summer Netowrking Event.

The two premier Rochester-based quality-focused organizations co-sponsored this event for the first time, and attendees heard about both organizations' exciting fall plans, including GRQC's Showcase & Performance Excellence Awards and ASQ--Rochester's annual conference "ROC Excellence:  Innovation Beyond Excellence and Quality".  See articles on this page for details.  

Our gracious host,  Pane Vino owner Rene Spallina, shared the principles behind her restauratnt's success.  Everyone who attended enjoyed the atmosphere, both indoors and outdoors, and the hors d'oeuvres and beverages.  

We're looking at another social event in December.  Check back here for details.


View presentations and videos from recent
GRQC Performance Excellence Forums


Succession Planning - More Critical Than Ever

With employee turnover at record levels following the pandemic, having a robust succession plan is more critical to an organizations sustained success than ever.  Tim Lippincott and Ryan Barrett share the principles, best practices, and metrics embedded in Enterprise Succession, the highly structured and successful succession plan developed and used at Excellus BCBS.   You will hear two perspectives:  that of an HR manager responsible for the design and execution of the program, and that of a business unit CFO who is a participant.

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

A Deep Dive Into Three Lean Six Sigma Projects at Hillside

Any organization that uses repeatable processcs can spply Lean Six Sigma to become more efficient and productive.  Non-profit organizations and service providers have learned that the efficiency and savings that Lean Six Sigma creates can help thm do more good and impact more peole with the resources at their disposal.  Shannon Ryan shares her experience leading three LSS projects at Hillside.  You will hear about the tools, processes and impact of htese projects.

Click below to view/download the event presentation.

Click below to view the Zoom recording for this event.

Learn About Partner Programs and Events

Upcoming Belt Programs at RIT - Fall 2023

Upcoming  programs in 2023 include Green Belt Certification, blended-online starts Monday, September 18 and on-campus starts Tuesday, Septeber 19.  Yellow Belt Certification - blended online starts Wednesday, October 4, and on-campus runs November 29 - December 1.  Black Belt Certification, blended online starts Monday, October 2


Visit our website at for more information about programs and rates, or contact us at or 585-475-6990. 

ASQ-Rochester Annual Conference




Wednesday, November 15, 2023, 7:00 am - 4:00 pm

RIT Convention Center, 5257 W Henrietta Rd, Henrietta, NY 14467


Keynote Speaker:  Dr. Joseph A. DeFeo


This year’s conference, the second since 2019, will broaden the focus to the many ways excellence can drive continual quality improvements in the Greater Rochester region

Click here for details and registration.  Deadline is November 1.

GRQC Resource Center


GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement.  Click on the links below to access information.

Download favorite tools of GRQC Board members

Dowload presentations from recent GRQC events.

Visit these websites for useful tools and templates.

Check back often to access new material that you can use!

Tools You Can Use - Free From GRQC!








GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users.  Find tried and tested tools, templates and information about a wide variety of quality processes:  control charts, FMEA, Lean, Pugh matrix, and many others.  You can search the library by keyword or by sector (business, healthcare, education, etc.).  When you find what you need, simply click on the tool name to download it to your PC.


Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.  


Find Resources You Can Use On The Job

Become a GRQC Member

GRQC benefits its members through a wide variety of program activities and membership services, including:

  • Participation in GRQC Workshops and Programs.

  • Participation in GRQC’s community projects.

  • Interaction with leaders and innovators regarding best practices in quality.

  • Contributing to making the Greater Rochester area a community of excellence.

  • Opportunities for networking with other organizations on the journey to excellence.

Our Champion and Advocate Level Members

Contact Us - We'd love to hear from you!

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