Darlene Ryan

Chief Performance Officer

Hillside

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Summary of career/experience:

• Years of experience and in what fields/areas:

  • 14 years at Hillside – Currently leader of the Practice and Performance Excellence Group (Quality, Risk Management, Business Intelligence, Research, Evidence Based Practices, Strategic Planning processes)

    • Past Director of Quality and Risk Management

  • 10 years as professor at Syracuse University MBA program, teaching statistics

  • Prior experience:

    • Operational Process Improvement Manager at Unity Health System

    • Lean Manager at Carestream Health

    • Industrial Engineer, and Supervisor of industrial engineers and statisticians at Eastman Kodak

 

• Career highlights/achievements

  • Black Belt project reduced inventory by $1.2 M while increasing satisfaction with availability of that inventory

  • Implemented a Lean Six Sigma Green Belt and Yellow Belt training and certification program at Hillside

  • Initiated Enterprise Risk Management at Hillside

 

• Education/Certifications:

  • BS, Industrial Engineering, University of Rhode Island

  • MBA – Operations Management and Marketing, Simon School, University of Rochester

  • Lean Six Sigma Master Black Belt, Villanova University

  • Certified Manager of Quality/Organizational Excellence, American Society for Quality

 

• Volunteer/community advocacy experience

  • Reviewer for the Greater Rochester Quality Council Team Excellence Awards

  • Past regional Baldrige examiner as part of Partners in Performance Excellence

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• Past chair of Greater Rochester Quality Council Board