Lean Positive: Applying Quality Improvement Tools To Help Improve Employee Morale

During the Great Resignation, employee morale demands greater consideration than ever; the US Bureau of Labor Statistics reported that voluntary turnover (i.e., the “quit rate”) was over 25 percent in 2020. Although process excellence and improvement tools typically focus on processes that create value for customers, Quality professionals can utilize their unique skill sets to improve value for employees as well.

Lean Positive uses quality improvement tools (SIPOC, flow charts, and standard work) to re-design processes that create employee value. This means targeting leadership and people processes such as employee feedback, growth and learning, employee onboarding, and performance planning and review.

By combining a Lean process approach with Positive Psychology principles, leaders can re-imagine their everyday management processes at each employee touchpoint. This ensures that all managers have the same focus and shared behaviors to raise employee morale.

This presentation from Lean Positive will enable Quality professionals to apply their continuous improvement skills toward embedding positive leadership behaviors into processes that create employee value and raise morale.

About the speaker

For nearly a decade, Dr. Matt Della Porta has used his expertise in happiness and positive psychology to assist organizations in boosting employee engagement for bottom line results. He earned his Social Science Ph.D. studying under Dr. Sonja Lyubomirsky, one of the world's top positive psychology researchers. Dr. Della Porta has provided expertise to business culture consultancies in affiliation with world-renowned human potential expert Shawn Achor and the late Tony Hseih, former CEO of Zappos. He has also provided onsite consulting services for organizations including Nationwide Insurance and T-Mobile. He co-founded Lean Positive, LLC with Matt Lennarz, LSSBB, in 2020.

JOIN US FOR THIS ON-LINE EVENT

Date/Time:  Wednesday, March 23, 12:00 pm - 1:00 pm

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non members

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