Process Improvement and Strategic Leadership: Lessons from the US Military

Many of today's most frequently used quality improvement tools and leadership practices were first developed and/or widely deployed in the US Military. The list includes Total Quality Management (TQM), After Action Reviews (AAR), and many others. Yet, many organizations overlook the military as a source of information on how the application of best practices in process improvement and leadership can drive improved results.

Join GRQC for a virtual Performance Excellence Forum with Matthew Heinsler, a seasoned Air Force leader and engineer, as he shares his expertise on process improvement and quality control within one of the world’s most complex and mission-driven organizations. Drawing on his engineering background and extensive leadership experience, Matthew will show how disciplined design principles, rigorous quality standards, and best practice frameworks can be applied to achieve operational excellence. He will highlight real-world examples from his Air Force projects, showing how thoughtful process improvements not only enhance efficiency and reliability, but also strengthen accountability and mission readiness.

This session will provide valuable insights for anyone interested in combining expertise in any field with strategic leadership to drive measurable results.

About our speaker

Lt. Col. Matthew Heinsler is an experienced Air Force Officer, Squadron Commander, and Project Engineer, with a history of working for both the government and private industry in the fields of research, development, testing, evaluation, and facilities engineering. He currently serves as a Construction Project Manager in the Air Force Civilian Service. He previously served as a squadron commander in the Air Force, managing 130 engineers, technicians, and emergency managers. Matthew also worked as a Project Engineer at Liberty Pumps and in R&D at the Air Force Research Lab. His background includes both leadership and engineering skills and experience.

Matthew has a Bachelor of Science degree in Mechanical Engineering from Rochester Institute of Technology and a Master's degree in Systems Engineering from the U.S. Air Force Institute of Technology.

JOIN US FOR THIS FREE WEBINAR

Date: Wednesday, June 24

Time:  12:00 - 1:00 pm EDT

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non-members

Registration:  Click below to register.  

Can’t make it live but interested in the content?  Register anyway: all registered attendees get a link to the recording after the session!

If you require ASL interpretation, please let us know by June 15.

Please direct questions to events@grqc.org.

Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.