The Baldrige Journey: How to Start and Where It Can Take You

The Baldrige Excellence Framework is a non-prescriptive leadership and performance management framework used by organizations to assess their operations, align resources, and achieve sustainable excellence. It provides a holistic approach to evaluating seven core organizational areas. 

Organizations typically use the framework for internal self-assessments to diagnose performance gaps or as a roadmap for applying for the Malcolm Baldrige National Quality Award.

But, where do you start? What pitfalls do many organizations encounter? And, what are the benefits as your organization progresses to higher levels of Baldrige maturity?

In this webinar, we will have an overview of the Baldrige Framework, presented by Laura Kinney of Partners in Performance Excellence (PEX). Then leaders from three organizations at very different levels of Baldrige maturity, Action for a Better Community (ABC) and People-Inc., which are just beginning their Baldrige journey, and Benedictine, which has over a decade of experience with Baldrige but has experienced some ups and downs, will share their journeys and answer key questions:

For ABC and People Inc:

• Why did they decide to start a Baldrige program?

• What were the critical success factors in a successful start?

• What problems have they encountered in getting the program started?

• What are the next steps and their timeline?

For Benedictine:

• What are the key elements of the program?

• What benefits have they derived?

• What caused them to stop the program - and then restart?

• What comes next?

You'll have plenty of time to ask questions of these speakers and reflect on what Baldrige could mean for your organization.

About our speakers

Kristen Bies is the Senior Vice President of Performance Excellence at People Inc., a large non-profit organization that provides services for people with intellectual and developmental disabilities, health care services, senior services and affordable housing. Kristen guides the organization’s accreditation efforts and implementation of the Baldrige Excellence Framework. Kristen holds multiple professional certifications, including ISO 9001 Quality Management System Master Surveyor and Baldrige Alliance Examiner Trainer through the Eastern New York Alliance/Partners in Performance Excellence.

Jerry Carley is the President/CEO of Benedictine, one of the largest senior care providers in the United States.  Prior to being named President/CEO in 2017, Jerry served on the Benedictine Board of Directors and its Finance and Strategy Committees.  Jerry has been recognized as one of Minnesota's most powerful executives as noted in The Minnesota 500, The Most Powerful Business Executives, was recognized as one of Minnesota’s Most Influential Health Care Leaders by Minnesota Physician Magazine, and serves on LeadingAge Minnesota’s board of directors, recently serving at board chair.  He is a credentialed Health Services Executive and has held adult care provider licenses in Minnesota, South Dakota, Iowa, Kansas, and Missouri.

Laura Kinney is the Executive Director for Partners in Performance Excellence - a regional Baldrige non-profit that serves MA, NY, RI, DE, NJ, Eastern PA, and CT and is also the Executive Director for Performance Excellence Northwest (PENW) serving AK, WA, ID, and OR.   In the past, Laura served as an executive in healthcare where she was able to use the Baldrige framework and lean transformation to develop and execute several major organizations' strategic plans. She enjoys working with leaders, organizations, and communities to use the Baldrige Framework to improve and become the best versions of their Mission, Vision and Values while delivering benchmark-level results.

Aaron E. Wicks, PhD. is Vice President, Planning & Evaluation at Action for a Better Community, Inc. in Rochester, NY. Aaron leads a department that provides research, strategic planning and analytical support to a variety of anti-poverty services and community change programs. Aaron leads the agency’s organizational excellence efforts, supporting the implementation of the Baldrige-based “Standards of Excellence in Community Action,” a national program designed to support outstanding practices among America’s 1,000+ local anti-poverty Community Action Agencies.

JOIN US FOR THIS FREE WEBINAR

Date: Thursday, July 23

Time:  12:00 - 1:00 pm EDT

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non-members

Registration:  Click below to register.  

Can’t make it live but interested in the content?  Register anyway: all registered attendees get a link to the recording after the session!

If you require ASL interpretation, please let us know by July 13.

Please direct questions to events@grqc.org.

Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.