top of page

Fostering Excellence Through Tailored Communications

Wednesday, July 24, 2024

("Is it me? Or, is it you?")

Fostering Excellence Through Tailored Communications

About the program

We have different communication styles. One is not better or worse than another. There are no good or bad communication styles. There are only differences among people. The challenge is how best to manage our own tendencies and interact with those of different styles. In this talk we will define the different styles and reveal how to enhance your effectiveness by tailoring your communications.

About  the speaker

Terry Callanan has 35 years of experience driving process improvements while at Eastman Kodak and Carestream Health. He served as Kodak’s Director of Quality for Global Equipment Manufacturing, and Carestream’s Chief Quality Officer and then its Chief Culture Officer.

Today, Terry is the founder and owner of WalkOn Consulting, a training and consulting fim partnering with organizations to improve process efficiency, develop leaders, empower employees, and create cultures of continuous improvement.

Terry has a Ph.D. in Statistics from Iowa State University and a Lean Six Sigma Black Belt from Kodak. He has served as a reviewer for the New York State Baldrige program, and has presented and published numerous papers through the American Statistical Association, ASQ, and other quality organizations.


Date: Wednesday, July 24

Time:  12:00 - 1:00 pm

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non-members

Registration:  Click below to register.  Note:  Registration may not work with Internet Explorer; please use a currently supported browser.

If you require special accommodation, please let us know by July 15.

Please direct questions to

Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.

Back to Events
bottom of page