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Managing in the Age of Smart Machines

Wednesday, November 29, 2023

AI's implications for quality management in HR, Marketing, Healthcare Delivery and more

Managing in the Age of Smart Machines

About the program

Since the launch of ChatGPT at the end of 2022, interest in – and trepidation about – generative artificial intelligence (AI) has exploded in the business and technology press. Despite all the hype, it is still difficult to discern the near-term practical implications of these technologies for the day-to-day management of organizations. In this program, we will discuss the latest advances in practical AI and their implications for such diverse domains as human resource management, marketing, healthcare delivery, and customer service. We will give particular attention to AI’s implications for quality management through developments such as predictive analytics, process mining, and algorithmic decision support. We also explore the ethical considerations confronting leaders as they assess possible applications of these tools in their organizations.

About our speaker

Sean Hansen is a Professor of Management Information Systems and Chair of the Department of MIS, Marketing, & Analytics with the Saunders College of Business at Rochester Institute of Technology. His research interests include information systems development, health IT, requirements engineering, distributed cognition, and the ethics of technology design and use. His research has been published in the leading scholarly journals, including MIS Quarterly, Information System Research, Decision Sciences, Journal of the AIS, and others.

Join us for this GRQC Webinar


  • Wednesday, November 29, 12:00 - 1:00 pm



  • Click below to register/purchase your ticket

If you require special accommodation to attend this webinar, please contact us by November 17.

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