Courageous Communication: Conquering Conflict & Difficult Conversations

While conflict in the workplace can happen, leaders need to create an environment that reduces workplace conflict as well as be able to deescalate conflict when it does occur to preserve relationships, maintain productivity, and preserve organizational performance.

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in cooperation with the Greater Rochester NY Quality Council — is pleased to host an online webinar discussion on Thursday, October 30: “Courageous Communication: Conquering Conflict & Difficult Conversations.”  The session will be facilitated by Emily Roberts of Lakeland Care Plus.

In this discussion, Emily will help you as leaders understand your unique approach to conflict management, equipping you with effective strategies to transform challenging conversations into opportunities for constructive dialogue and stronger relationships. Specifically, the session’s objectives are:

• Acquire a solid understanding of conflict dynamics within the workplace

• Assess and recognize your personal approach to conflict, understanding its influence

• Expand conflict management techniques and formulate strategic approaches to navigate and resolve challenging conversations.

About the speaker

Meet Emily Roberts, a seasoned corporate professional transformed into a comprehensive well-being advocate. With over two decades of corporate experience, she’s an expert guide for over-thinkers, over-achievers, people-pleasers, and perfectionists, providing strategies to avoid burnout and overwhelm. If you aspire to have balance, wellness, and fulfillment in your professional journey, Emily is here to help.

Emily’s diverse corporate roles provided her with insights into team management, finance, strategic planning, customer service, public speaking, training, and corporate communications. She is an ICF Certified Professional Coach (PCC), Emotional & Mental Wellness Coach, Certified Sacred Depths Coach, and Certified Infinite Possibilities Trainer, making her poised to guide professionals toward a balanced and fulfilled life.

JOIN US FOR THIS FREE PERFORMANCE EXCELLENCE NETWORK (PEN) WEBINAR

Date: Thursday, October 30

Time:  9:00 - 10:00 am (EDT)

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non-members

Registration:  Click below to register.  Note:  Registration may not work with Internet Explorer; please use a currently supported browser.

Can’t make it live but interested in the content?  Register anyway: all registered attendees get a link to the recording after the session!

Please direct any questions to events@grqc.org.