Empathy in Action: Transforming Intentions into Impact

Sustained organizational success requires having a healthy culture that is based on strong team relationships, trust, and civility.  But in today’s environment, some organizational cultures are feeling the strain of political differences, incivility, and – in some cases – toxicity.  (Re)building organizational cultures requires that leaders show empathy for those on their team: empathy fosters stronger team connections, improves communication, and promotes a more positive, inclusive, and productivity environment.

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in cooperation with the Greater Rochester NY Quality Council — is pleased to host an online webinar discussion on Thursday, August 21: “Empathy in Action: Transforming Intentions into Impact.”  The session will be facilitated by Jennifer Meyers of Lakeland Care Plus.

This session is designed to enhance the empathy skills of professionals. Participants will learn the importance of empathy in providing high-quality service, and how to apply empathetic communication techniques to improving interactions and outcomes.  The session will include practical exercises, case studies, and interactive discussions to reinforce learning and encourage the application of empathetic practices in daily work.

Specifically, this session focuses on:

• Understanding the impact of empathy on the well-being of individuals

• Learning and practicing empathic listening and communication techniques

• Exploring real-life scenarios and case studies to apply empathetic practices in various situations

• Gaining resources and strategies to build and further develop empathy skills

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JOIN US FOR THIS FREE PERFORMANCE EXCELLENCE NETWORK (PEN) WEBINAR

Date: Thursday, August 21

Time:  9:00 - 10:00 am (EDT)

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non-members

Registration:  Click below to register.

Can’t make it live but interested in the content?  Register anyway: all registered attendees get a link to the recording after the session!

Please direct any questions to events@grqc.org.