Healthcare Forum 2026 -- Addressing the Hospital Overload Crisis in the Rochester Region: Challenges and Innovations
Fri, Nov 13
|Virtual Event
Time & Location
Nov 13, 2026, 12:00 PM – 1:30 PM EST
Virtual Event
About the Event
Addressing the Hospital Overload Crisis in the Rochester Region:
Challenges and Innovations
Join our free Zoom event to learn about innovations to address the crisis of hospital overload in the Rochester Region, a crisis which includes:
o Long term care bed inadequacy exacerbating backup into hospitals.
o Hospitals overloaded with several having a daily census routinely above 100%.
o Emergency departments overloaded by the excess inpatient population backup and having few beds for newly arriving emergency care patients.
We will have insightful panelists from across the region, including Rochester Regional Health, University of Rochester Medicine, and the Finger Lakes Performing Provider System present their approaches to addressing the crisis, including systems for improving transitions of care, for load balancing through the system, a hospital at home program to increase capacity for appropriate patients, and a community-based complex care program.
This event will bring value to all sectors, not just healthcare.
Program Agenda
12:00 – 12:10 pm Welcome and background for today’s forum
Robert Panzer, MD, GRQC Board Member, University of Rochester Medicine
12:10 – 1:10 pm Rapid-Fire Presentations
12:10 – 12:25 pm Improving transitions of care
Rebecca Dellefave RN BSN MS; VP Care Management & Integrated Care Delivery, RRH
Introduced by Kristin Dobranski, GRQC Board member, RRH
12:25 – 12:40 pm Load-balancing through the system
Keely Dwyer-Matsky MD Associate CMO for Patient Flow & Capacity Management, URM
Introduced by Jan Schriefer, GRQC Board member, URM
12:40 – 12:55 pm Hospital at home
Clare Park DO, Assistant Professor, Hospital Medicine, URM
Heather Jackson, Hospital at Home Senior Nurse Manager, URM
Introduced by Carrie Steiner, GRQC Board member, URM
12:55 – 1:10 pm Transformational Community Care Coordination (TC3) Complex Care Program
Keri Hadcock RN, BSN, CMGT-BC, Senior Director of Community Programs & Initiatives, FLPPS
Introduced by Kiera Kuhn, GRQC Board Member, UR Noyes
1:10 – 1:30 pm Panel Discussion / Q&A
JOIN US FOR THIS FREE ANNUAL PROGRAM
Date: Friday, November 13
Time: 12:00 - 1:30 pm
Location: On-line, via Zoom
Cost: Free to GRQC members and friends
Registration: Click below to register.
Can’t make it live but interested in the content? Register anyway: all registered attendees get a link to the recording after the session!
If ASL interpretation is needed, please email Robert_Panzer@urmc.rochester.edu
Please direct questions to events@grqc.org.
Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.