Healthcare Forum 2026 -- Addressing the Hospital Overload Crisis in the Rochester Region: Challenges and Innovations

Addressing the Hospital Overload Crisis in the Rochester Region:

Challenges and Innovations

Join our free Zoom event to learn about innovations to address the crisis of hospital overload in the Rochester Region, a crisis which includes:

o    Long term care bed inadequacy exacerbating backup into hospitals.

o    Hospitals overloaded, with several having a daily census routinely above 100%.

o    Emergency departments overloaded by the excess inpatient population backup and having few beds for newly arriving emergency care patients.

We will have insightful panelists from across the region, including Rochester Regional Health, University of Rochester Medicine, and the Finger Lakes Performing Provider System present their approaches to addressing the crisis, including systems for improving transitions of care, for load balancing through the system, a hospital at home program to increase capacity for appropriate patients, and a community-based complex care program.

This event will bring value to all sectors, not just healthcare.

Program Agenda

12:00 – 12:10 pm Welcome and background for today’s forum

Robert Panzer, MD, GRQC Board Member, University of Rochester Medicine

12:10 – 1:10 pm Rapid-Fire Presentations                        

12:10 – 12:25 pm Improving transitions of care

Rebecca Dellefave RN BSN MS; VP Care Management & Integrated Care Delivery,

Rochester Regional Health

Introduced by Kristin Dobranski, GRQC Board member,

Director of the Transformation Management, Rochester Regional Health

12:25 – 12:40 pm        Load-balancing through the system

Keely Dwyer-Matsky MD Associate CMO for Patient Flow & Capacity Management,

University of Rochester Medicine  

Introduced by Jan Schriefer, GRQC Board member,

Director of Collaborative Partnerships,

University of Rochester Medicine Golisano Children's Hospital

12:40 – 12:55 pm       Hospital at home

Clare Park DO, Medical Director, Hospital at Home,

University of Rochester Medicine

Heather Jackson, Hospital at Home Senior Nurse Manager,

University of Rochester Medicine

  Introduced by Carrie Steiner, GRQC Board member,

Senior Director of Operations Excellence, University of Rochester Medicine

12:55 – 1:10 pm          Transformational Community Care Coordination (TC3) Complex Care Program

Keri Hadcock RN, BSN, CMGT-BC, Senior Director of Community Programs & Initiatives,

Finger Lakes Performing Provider System

Introduced by Kiera Kuhn, GRQC Board Member, Director of Quality and Safety,

University of Rochester Medicine Noyes Hospital

1:10 – 1:30 pm             Panel Discussion / Q&A

Click here for biographies of the speakers

JOIN US FOR THIS FREE ANNUAL PROGRAM

Date: Friday, November 13

Time:  12:00 - 1:30 pm

Location:  On-line, via Zoom

Cost:  Free to GRQC members and friends

Registration:  Click below to register.  

Can’t make it live but interested in the content?  Register anyway: all registered attendees get a link to the recording after the session!

If ASL interpretation is needed, please email Robert_Panzer@urmc.rochester.edu

Please direct questions to events@grqc.org.

Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.