When Expectations Outpace Resources: Making Trade‑offs to Protect People from Burnout

When expectations outpace resources, burnout isn’t a personal failure – it’s a leadership challenge. Join us for a highly interactive session on how leaders make and name trade‑offs when the work doesn’t stop. Learn a practical decision lens, hear candid leadership stories, and apply the thinking alongside peers facing similar and different constraints. You’ll leave with a clear trade‑off, a better path forward, and the language to name it with your team in the next 30 days.

 The Performance Excellence Network — in partnership with Wisconsin Center for Performance Excellence and the Iowa Quality Center and in cooperation with the Greater Rochester NY Quality Council — is pleased to host this online webinar discussion on Thursday, May 28: “When Expectations Outpace Resources: Making Trade‑offs to Protect People from Burnout."

This session is designed as an active, facilitated experience, not a lecture. Participants will hear candid leadership stories from a public‑sector executive and repeatedly apply a simple decision lens to their own work in real time.

Rather than focusing on personal resilience or efficiency tactics, the session centers on leadership judgment under constraint: how leaders decide what must be protected, what can be adapted (often by clarifying the real goal), and what must be explicitly let go—and how making those trade‑offs visible is one of the most effective ways leaders protect their people from burnout.

This is not about heroics or doing more with less. It is about leading humanely when there is no perfect answer.

Our Speaker

Johanna Schussler is the Strategy and Change Manager in the Resident Services Line of Business at Hennepin County, where she works closely with leaders navigating complex public‑sector systems, rising expectations, and limited resources – all potential contributors to burnout. She brings practical, lived experience in making values-based leadership decisions that consider both individual people and organizational need.

With more than eight years at Hennepin County and several prior roles across Minnesota state agencies, Johanna is known for her strategic, person-centered approach to leadership and her ability to unlock group wisdom to find clear paths through uncertainty and change.

This session is designed for leaders navigating sustained pressure, limited capacity, and rising expectations – especially those responsible for making real trade‑offs that affect people, performance, and results. It is especially relevant for senior and mid‑level leaders in public sector, nonprofit, manufacturing, operations, healthcare, human services, and other high accountability, mission‑critical environments.

JOIN US FOR THIS FREE PERFORMANCE EXCELLENCE NETWORK (PEN) WEBINAR

Date: Thursday, May 28

Time:  9:00 - 10:00 am (EDT)

Location:  On-line, via Zoom

Cost:  Free to GRQC members and non-members

Registration:  Click below to register.  Note:  Registration may not work with Internet Explorer; please use a currently supported browser.

Please direct any questions to events@grqc.org.

Can’t make it live? Register anyway – all registered attendees will receive access to the recording.