The Greater Rochester Quality Council, a Greater Rochester Chamber of Commerce affiliate, is pleased to announce 15 finalists for the 2018 GRQC Performance Excellence Awards. Through the award program, GRQC seeks to discover, recognize and learn from high performing organizations in the Greater Rochester area. The following award finalists, representing business, not-for-profits, and healthcare, were selected for their applications in three categories: Operations Excellence - Monroe Veterinary Association-Continuous Improvement Journey, University of Rochester Medical Center-Strong Memorial Hospital for the Unit Based Performance Program, Rochester Regional Health System-Long Term Care Choicing Optimization, Xerox-Document Analysis Area. Customer Excellence - Rochester Regional Health System-Newark Wayne Community Hospital. Team Excellence - University of Rochester Medical Center-Emergency Department, Hillside Family of Agencies-Outpatient Center for Child and Family Therapy, Hillside Family of Agencies-Residential Treatment Center-Varick Campus, Trillium Health, Butler/Till, Gorbel, Monroe County Medical Society, Saint Kateri Tekakwitha Roman Catholic Parish, Highland Hospital, Monroe Veterinary Association-Forever Friends Pet Crematorium. Award winners will be revealed the evening of May 9, 2018, at the 12th Annual GRQC Showcase and Award Ceremony at Locust Hill Country Club. See for details and registration information. Event Sponsorship Opportunities are also available. For information on how to be a sponsor at GRQC’s 12th Annual Showcase and Award Ceremony, please contact Michele Hefferon at
Highland Hospital, Gorbel, Butler/Till, St. Kateri Parish, Xerox Document Analysis Area, Rochester Regional Health, and the University of Rochester Medical Center led the way at the Greater Rochester Quality Council’s 12th annual Showcase and Performance Excellence Awards. GRQC, a Greater Rochester Chamber of Commerce affiliate, presents the awards as a way to discover, recognize, and learn from high-performing organizations. The 2018 Greater Rochester Quality Council Performance Excellence Award recipients are: TEAM EXCELLENCE Gold Award – Gorbel Gold Award – Highland Hospital Silver Award – Butler/Till Silver Award – Saint Kateri Parish Bronze Award – Hillside Family of Agencies - Varick Campus Bronze Award – URMC Strong Memorial Hospital Emergency Department for the Sepsis Project Bronze Award – Monroe County Medical Society Bronze Award – Monroe Veterinary Associates, Forever Friends Pet Crematorium Pathfinder Award – Hillside Family of Agencies - Outpatient Center for Child and Family Therapy Pathfinder Award – Trillium Health OPERATIONS EXCELLENCE Silver Award – Rochester Regional Health - Collaborative - Long Term Care , Rochester Regional Health and Unity Hospital Silver Award – URMC Strong Memorial Hospital for the Unit Based Performance Program Silver Award – Xerox - Document Analysis Area Bronze Award – Monroe Veterinary Associates - Continuous Improvement Journey CUSTOMER EXCELLENCE Bronze Award - Rochester Regional Health - Newark Wayne Community Hospital Greater Rochester Quality Council is a membership organization that teaches leaders in the business, health care, education, not for profit, and government sectors to improve organizational performance through training, program presentations, and networking. The organization delivers value to members through collaboration and demonstration of proven quality improvement methods. Visit to learn more.
Greater Rochester Quality Council, a Greater Rochester Chamber of Commerce affiliate, presented its 13th annual Performance Excellence Awards. GRQC presents the awards to discover, recognize, and help others learn from high-performing organizations. GRQC’s highest honor, the George K. Hansen Exemplar Award, went to Rochester Regional Health for its Optimizing EMR Alerts: Improved Med Administration initiative. The George K. Hansen Exemplar Award is only given when an organization demonstrates exceptional excellence, organizational-wide commitment, and strong dedication to sustained continuous improvement. The 2019 GRQC Performance Excellence Award recipients are: FOR OPERATIONS EXCELLENCE GEORGE K. HANSEN EXEMPLAR AWARD Rochester Regional Health – Optimizing EMR Alerts: Improved Med Administration GOLD JN White: Streamlining Front End Processes Regional Transit Service Rochester Regional Health System – High Five: Achieving CMS 5 Star Quality Measure Improvements (LTC) FOR TEAM EXCELLENCE GOLD Highland Hospital – Point of Use Cleaning in OR Rochester Regional Health System – Managing an Outbreak and Winning the Battle (UMMC) Trillium Health – Rapid Start Antiretrovirals Process Model Xerox Webster - EA Toner Quality Improvement SILVER Harris Corporation, Tactical Communications Business – Voice of the Customer Process Improvements Paychex – Labor Power Cost Reduction Rochester Regional Health System – The CAUTI DeCATHlon URMC Comprehensive Stroke Center at Strong Memorial Hospital BRONZE Highland Hospital – Late Tray Project TLF Graphics – Time Clock Project URMC Pediatric Asthma Team at Golisano Children’s Hospital FOR CUSTOMER EXCELLENCE SILVER Gorbel – Order Fulfillment Excellence: Inquiry to Quote BRONZE Rochester Regional Health System – Real Time Patient Feedback (NWCH) GRQC is a membership organization that teaches leaders across business, health care, education, non-profit, and government sectors to improve organizational performance through training, program presentations, and networking. Visit to learn more.